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Orbi RBE871 not recognizing all devices on Wifi
Our network worked fine until a few weeks ago. (We have a router and one RBE870 satellite.) Now it's not showing all devices as being connected, even when they are connected. I can look in the app an...
So how many devices in total do you have connected at once? Wifi and Ethernet.
Other than the UI or Orbi app not seeing all devices, does the system seem to be working ok?
Can you perform a full on factory reset and setup from scratch please. Please follow this guide:
Orbi Systems Manual Factory Reset Process | NETGEAR Communities
There has been some known issues with this version of FW. Will pass this to NG for review.
What version of the Orbi app are you using?
Same thing seen on the RBRs web page?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Using ISP Detected DNS or custom DNS?
Is IPv6 Enabled or disabled?
Which ISP are you connected with?
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Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, IPv6, Protection Engine, Traffic Meter.
Has a factory reset and setup from scratch been performed since last FW update?