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kevinhai's avatar
kevinhai
Aspirant
Jul 11, 2025

Orbi Router (RBE771) Persistent Amber Power Indicator Light

Hi All, Issue: Need assistance with a possible failed update on my Orbi Router (RBE771). I have tried holding the reset button and nothing happens. Symptoms: No front status light glow and the back...
orbi 770 series
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 15, 2025

Any progress on this? 

Been in contact with NG support? 

kevinhai wrote:

Hi All,

Issue: Need assistance with a possible failed update on my Orbi Router (RBE771). I have tried holding the reset button and nothing happens.

Symptoms: No front status light glow and the back power indicator light stays a persistent amber color right at the power on sequence.

Question: Is there a way to get into recovery mode to upload firmware? Otherwise, I have a COSTLY $700+ PAPERWEIGHT of a mesh system..

 

  • kevinhai's avatar
    kevinhai
    Aspirant
    Jul 16, 2025

    Hi FURRYe38,

     

    Sorry, I haven’t had the time to test after having my initial frustrations. Been juggling a few things including a newborn. But I really do appreciate the suggestions.

     

    Regarding your NMRP suggestion, I did try Netgear’s TFTP but it didn’t find the router. Amber light just continues holding solid. Does NMRP have a higher chance of seeing the router when TFTP does not? I’ll try to test by tomorrow night and hopefully report back.

     

    I haven’t been able to get a hold of NG Support. The item is less than three months old but was linked to a friends account before I took ownership (he got frustrated). Before he realized it, unlinking the set expired his device support for this product. What is the best way to contact technical support directly? (lvl 2+ support) Thank in advance!

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jul 16, 2025

      https://my.netgear.com/support/contact.aspx
      https://www.netgear.com/support/contact.aspx
      Then clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us". 

      Ya Lets get this to support and ask about RMA options. Ask about cross shipping RMA. 

      KevinLiT​ 

  • kevinhai's avatar
    kevinhai
    Aspirant
    Jul 18, 2025

    Just wanted to give you a heads up.

     

    • 30-30-30 reset didn’t go anywhere after 3 separate attempts
    • NMRPflash did not work and kept reporting that “no internet connection detected”

     

    Since the power LED is stuck amber, my suspicion is that the firmware is stuck and not booting to any point of being visible.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jul 18, 2025

      Make contact with NH support and check on RMA options. Ask about cross shipping RMA. 

      • kevinhai's avatar
        kevinhai
        Aspirant
        Aug 02, 2025

        Thanks for all the support FURRYe38.

         

        Although friend unintentionally unlinked the device from his account, Netgear was able to reinstate the warranty provided that I could give them proof of purchase. After linking to my account, it took a bit of time before they could start an RMA. RMA was received just yesterday 07/31 and the faulty unit will be returned tomorrow afternoon via FedEx.

         

        Unlinking any product will VOID manufacturer's warranty. Probably worth noting that if someone purchased a 1-day old secondhand unit and expected warranty to be intact, that would appear to be false. Be sure to request a receipt.

         

        TLDR: Resolve issues on original purchaser's account and have proof of purchase nearby