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Forum Discussion
Orbi Router (RBE771) Persistent Amber Power Indicator Light
Hi All, Issue: Need assistance with a possible failed update on my Orbi Router (RBE771). I have tried holding the reset button and nothing happens. Symptoms: No front status light glow and the back...
Any progress on this?
Been in contact with NG support?
Hi All,
Issue: Need assistance with a possible failed update on my Orbi Router (RBE771). I have tried holding the reset button and nothing happens.
Symptoms: No front status light glow and the back power indicator light stays a persistent amber color right at the power on sequence.
Question: Is there a way to get into recovery mode to upload firmware? Otherwise, I have a COSTLY $700+ PAPERWEIGHT of a mesh system..
Hi FURRYe38,
Sorry, I haven’t had the time to test after having my initial frustrations. Been juggling a few things including a newborn. But I really do appreciate the suggestions.
Regarding your NMRP suggestion, I did try Netgear’s TFTP but it didn’t find the router. Amber light just continues holding solid. Does NMRP have a higher chance of seeing the router when TFTP does not? I’ll try to test by tomorrow night and hopefully report back.
I haven’t been able to get a hold of NG Support. The item is less than three months old but was linked to a friends account before I took ownership (he got frustrated). Before he realized it, unlinking the set expired his device support for this product. What is the best way to contact technical support directly? (lvl 2+ support) Thank in advance!
https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx
Then clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us".Ya Lets get this to support and ask about RMA options. Ask about cross shipping RMA.