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Forum Discussion
Orbi Router (RBE771) Persistent Amber Power Indicator Light
Hi All, Issue: Need assistance with a possible failed update on my Orbi Router (RBE771). I have tried holding the reset button and nothing happens. Symptoms: No front status light glow and the back...
Just wanted to give you a heads up.
- 30-30-30 reset didn’t go anywhere after 3 separate attempts
- NMRPflash did not work and kept reporting that “no internet connection detected”
Since the power LED is stuck amber, my suspicion is that the firmware is stuck and not booting to any point of being visible.
Make contact with NH support and check on RMA options. Ask about cross shipping RMA.
Thanks for all the support FURRYe38.
Although friend unintentionally unlinked the device from his account, Netgear was able to reinstate the warranty provided that I could give them proof of purchase. After linking to my account, it took a bit of time before they could start an RMA. RMA was received just yesterday 07/31 and the faulty unit will be returned tomorrow afternoon via FedEx.
Unlinking any product will VOID manufacturer's warranty. Probably worth noting that if someone purchased a 1-day old secondhand unit and expected warranty to be intact, that would appear to be false. Be sure to request a receipt.
TLDR: Resolve issues on original purchaser's account and have proof of purchase nearby
Glad you got it all worked out. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡