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Over the past month approximately the disconnects have become increasingly frequent
My Orbi mesh system is 6 months old. After some initial setup pains, the system worked very well for 3-4 months. Over the past month approximately the disconnects have become increasingly frequent. A...
Where are you seeing this disconnects? With devices connected at the RBR or RBS?
What brand and model devices do you have connected to the system?
You might turn OFF one RBS and re-test for disconnects. For the size of home, the RBR and just one RBS out at 30 feet starting should be enough.
Try using manual channesl 1 and 40 or 11 and 48.
Is IPv6 enabled or disabled on the RBR?
I had my 770 series on line for around 30 days with v.3 and didn't have any issues though we are monitoring for wifi issues at the RBS currently.
My Orbi mesh system is 6 months old. After some initial setup pains, the system worked very well for 3-4 months. Over the past month approximately the disconnects have become increasingly frequent. As I write, the system is stable, but yesterday it was disconnecting every 5-10 minutes.
The system includes the RBE771 and two RBE770 satellites covering a private residence of about 3500 sq. ft. Firmware is v10.5.20.3. All settings are in their default state. I have done the elementary troubleshooting steps—multiple reboots. (Haven’t tried a factory reset yet.)
The ISP is Cox. The cable modem is a Surfboard SB8200. (I originally purchased a Nighthawk CM3000, but it would not function well on the Cox system and continually lost connection. Every cable in the house and in the neighborhood was replaced in troubleshooting that to no avail. At the suggestion of the Cox technicians, I finally replaced it with the Surfboard, which has worked very well.)
My issue with the Orbi seems to be similar if not identical to those discussed here. Has anyone successfully identified a solution? Any suggestions on where I should start? (I have opened a case with Netgear support.)
Thanks for the prompt reply, FURRYe38. The disconnects are all seen at the RBSs, but most of the device use occurs away from the RBR. I have not tried to determine if the disconnects occur in proximity to the RBR. IPv6 is enabled on the RBR. At any given time, there may be 4 or 5 devices connected including Windows desktop, Windows laptops, iPhones, iPads, Wiim network streamers and a Brother printer. (All devices are connecting well at this moment and the network has been stable for hours. Hmmm. Like when we were kids and our toothaches disappeared when Mom told us we were going to the dentist.)
Ok something Im testing right now on with problems seen at the RBS and letting NG know about.
Any of these devices have WiFi7 features, like phones or pads?
What is the brand and model# of the wifi adapters with in the Windows desktop and laptops please.
Please disable IPv6 on the RBR for now.
Please turn OFF one RBS and re-test for disconnects.
Try using manual channels 1 and 40 or 11 and 48.
The disconnects are all seen at the RBSs, but most of the device use occurs away from the RBR. I have not tried to determine if the disconnects occur in proximity to the RBR. IPv6 is enabled on the RBR. At any given time, there may be 4 or 5 devices connected including Windows desktop, Windows laptops, iPhones, iPads, Wiim network streamers and a Brother printer. (All devices are connecting well at this moment and the network has been stable for hours. Hmmm. Like when we were kids and our toothaches disappeared when Mom told us we were going to the dentist.)
You may be onto something very interesting. My problems, now that I think of it, are roughly contemporaneous with a purchase of an ASUS ProArt 16 laptop (H7606WP), which has a MediaTek WiFi 7 MT7925 Wireless LAN card. I ran a command (netsh wlan show interfaces) that shows the Radio Type to be 802.11be.
There is nothing else on the system that is using WiFi 7. There is another laptop that has an Intel(R) Wi-Fi 6 AX201 160MHz card, Radio Type 802.11ax. The desktop is about 8 years old. The Wiim devices only use 2.4 GHz. The other devices (iPhones, iPads are a couple of years old.)
I have disabled IPv6 for now and unplugged one of the satellites.
I will add that the RBR is on the side of the house where the cable service connection enters the house. One RBS is on the same floor about 30 feet away and the second RBS is on a floor above about 20 feet above and to the side of the first. (The second RBS is probably 45 to 48 feet from the RBR.)
One more update. I connected directly to the RBR with Ethernet cable and pinged for about 10 minutes. Very solid. No drops.