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Forum Discussion
Ports report 'closed' instead of 'stealth'
I just installed the RBE771/770 and ran Gibson Research's (grc.com) Shield's Up! 'port authority' scan. It reports that all ports are "closed", which means they are detectable by scans from the Inte...
Unbelievable: 2.5 months after reporting this issue and I'll I've gotten from Netgerar is periodic "we're working on it" updates. Today I finally was told that they are going to release a firmware update that will address this issue but they cannot tell me when that update will be released. I guess that's progress. Worst customer service ever!
770 FW was released yesterday, if you havn't tried it already.
Will need to be patient while NG works on this. Changes don't come over night and may take a long time. Also this effects other NG routers as well so I'm sure they want to fully review things and make sure changes effected are not causing other problems. All this is beyond forum help. I've already passed this and my testing on to NG for review. No router mfr gives details on when new FW will be forth coming. Been like this and not changing.So you'll need to be patient or find a different router that has good testing results with GRC. My RS600 series gets all stealth with protection engine disabled on it. Works well.
Furrye38 - I WAS patient: 2.5 months with no meaninful communication is very poor customer service, no matter how much you try to make excuses for NetGear - there is no excuse for that level of customer service on a $600 router system. Ironically I had a older NetGear router that was fully stealthed at GRC until I decided to upgrade to the 771. If they know how to stealth a router, why don't they release them that way? Finally, they just told me TODAY that a firmware update is coming at some undetermined time in the future, so their communication is REALLY bad if they were referring to the firmware update that you say was released yesterday. Stop being an apologist for bad customer service - you only encourage more of the same.
