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Forum Discussion
Printer's IP seen, but cannot connect
On a Mac with Tahoe 26.x.x Logging in to the Orbi dashboard, my two printers are clearly seen with valid IP addresses. But when I try to connect and print, they say offline. One is wifi to the RB...
RBE771 This problem has gotten worse. My HP
Laserjet Pro M252dw is close to my satellite connected via wifi and the ip address is clearly visible in the Netgear admin. I have tried using the IP address as well, but have the same issue. The printer shows green and ready to print till I try to use it and then it goes "offline" The other printer is a Brother HL-24600DW. Same issue with both.
Sometimes restarting the Brother will then allow a print but having to go upstairs and reboot it every time I need to print it is not fun. In the Mac Printer dialog they say they are active but idle until I try to print. I had set up IoT but it doesn't seem to help. I can and then cannot get info from them in the printer dialog box.
The HP says it is connected via 24G as is the Brother. It is like they won't wake from sleep with a signal from the router. I was finally able to print this time by rebooting the router.
Does same thing happen if the printers are connected to the RBR?
Do these printers have a ethernet port in back? If so, I'd try ethernet connecting them to the RBR or the the back of the RBS and see if this changes anything.
Disable WiFi radios on the printers as well.
Make contact with the printer mfr support to get additional help and information.
Ensure the printers FW is updated as well.