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MatthiasMM's avatar
MatthiasMM
Follower
Aug 16, 2025

RBE 770 satellites disconnect from internet

Hi all, I have two RBE 770 satellites connected via LAN cable to the RBE771 router. While the system was running stable over the last months I am experiencing since last week that there is no internet access possible via the satellites WLAN while it is available via the main router WLAN. The satellites show up as connected in the app and sometimes have internet, but then loose it without any apparent reason. When I reboot the RBe 771, I nhave internet for a bit via satellites WLAN, but it disappears quickly the . When connecting the LAN cable of one of the satellites directly to a computer, the same problem appears: first internet is available and then it disappears while the device shows as connected. This makes me think that the internet connection is ok, the satellites are ok, but that there is some problem in the LAN management? Any help would be appreciated.

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    How are the RBS ethernet connected to the RBR, directly behind the RBR or is there any LAN patch panel or LAN switch in between them?

    What CAT# LAN cable is being used in between the RBR and RBS? 

    Did you first wireless sync the RBS to the RBS fully before ethernet connecting them? 

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? 
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

     

    What is the size of your home? Sq Ft? 
    What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected. 
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰