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RBE 771 Random connection degradation every 30 minutes to an hour
Every half hour or so all the devices on my home network have heavy lag for around 30 seconds. This happens regardless of hardwired/wifi, and with satellites connected or not. I've tried updating the firmware a couple times since getting this router/mesh setup to no avail.
Today I tried manually updating the firmware, power cycling, then factory resetting the setup, but this issue is still occurring. I have 2Gbps fiber optic and it appears stable on their end, but this issue has persisted.
6 Replies
Have you owned this Orbi system for less than 90 days? (and are thus entitled to open a support case with Netgear?)
There are some very long conversations on the Forum about an issue very similar to this.
I got it in October, so it's now past 90 days. I've looked through the conversations I could find so far, thus the troubleshooting, but it's shocking how common this is and yet there's seemingly no easily available fix.
What devices do you all have online and connected?
How many devices are online at one time?
Are they connected at the RBR or RBS or mixed connected to the RBR and RBS?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, IPv6, Protection Engine, Traffic Meter.
Every half hour or so all the devices on my home network have heavy lag for around 30 seconds. This happens regardless of hardwired/wifi, and with satellites connected or not. I've tried updating the firmware a couple times since getting this router/mesh setup to no avail.
Today I tried manually updating the firmware, power cycling, then factory resetting the setup, but this issue is still occurring. I have 2Gbps fiber optic and it appears stable on their end, but this issue has persisted.15 devices total
Up to 10 devices at a time
Mixed between RBR and RBS
I just updated to the latest firmware yesterday, so 10.5.20.10
Nokia XS-010X-R
I will double check the cable between the ONT and the wall. The RBR is using the cable it came with from the house's wall routing. (I am unsure of the quality of the routing in the house, but it is a property built in the last 10 years.)
2 RBS deployed. One on the opposite side of the house from the router (around 40-50 feet away from RBR) and one downstairs, below the RBR (though as stated originally, this problem continues whether I have them on or not).
2400~ sqft
This occurs with both wireless and wired devices
The channels on the router are currently set to 1 and 40, though they've been in auto at points in the past.
All of these optional settings are disabled.Have you been in contact with NG support and let them know about this?
