NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Greyskarr
Aug 30, 2025Follower
RBE 970 Magenta Light
Running 970/971, latest firmware. Arris S34 cable modem. Purchased unit new last May, no issues until now. Sudden loss of internet with a solid magenta light. Checked modem, ISP, etc., to no avail. P...
FURRYe38
Sep 01, 2025Guru - Experienced User
What version # of FW is loaded on the system?
If you get PINK on the front of the RBR, then usually means the RBR has lost connection with the ISP modem or modem is not giving good services to the RBR or there maybe a bad cable in the mix. https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
CAT6A STP is recommended LAN cable between the modem and RBR.
Been some users having issues with heat generation at the RBR. I keep a USB fan on top of mine 24/7.