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RBE 970 Magenta Light
Running 970/971, latest firmware. Arris S34 cable modem. Purchased unit new last May, no issues until now. Sudden loss of internet with a solid magenta light. Checked modem, ISP, etc., to no avail. P...
If you have the original system, then you should reach out to NG support and ask about RMA options on the original system that doesn't seem to work. Let them know since you tested a 2nd system and that works, seems that the original system is faulty and needs replacing. See what options are available to you for RMA.
Good Luck.
What version # of FW is loaded on the system?
If you get PINK on the front of the RBR, then usually means the RBR has lost connection with the ISP modem or modem is not giving good services to the RBR or there maybe a bad cable in the mix. https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
CAT6A STP is recommended LAN cable between the modem and RBR.
Been some users having issues with heat generation at the RBR. I keep a USB fan on top of mine 24/7.