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Solved
RBE 970 Magenta Light
Running 970/971, latest firmware. Arris S34 cable modem. Purchased unit new last May, no issues until now. Sudden loss of internet with a solid magenta light. Checked modem, ISP, etc., to no avail. P...
If you have the original system, then you should reach out to NG support and ask about RMA options on the original system that doesn't seem to work. Let them know since you tested a 2nd system and that works, seems that the original system is faulty and needs replacing. See what options are available to you for RMA.
Good Luck.
What version # of FW is loaded on the system?
If you get PINK on the front of the RBR, then usually means the RBR has lost connection with the ISP modem or modem is not giving good services to the RBR or there maybe a bad cable in the mix. https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
CAT6A STP is recommended LAN cable between the modem and RBR.
Been some users having issues with heat generation at the RBR. I keep a USB fan on top of mine 24/7.
FW v9.13.1.2
I don’t think it’s the LAN cable as I said I am currently running another 970 with all the same equipment, cables and all. Works fine. Just can’t seem to get the other unit to connect to internet.
When you're saying "you're running the other 970 without any issue," does that mean you're trying to run both at once on the S34?
If so, you can't.
While the S34 has 2x Ethernet ports, the vast majority of ISPs (not all) only support a single public IP address. Meaning they only support a single device connected to the modem. If you're already running one router, the othe won't work. Or if you've got a laptop connected and working, the other device won't work. So make sure only 1 device is connected to the modem.
I apologize if I’m being unclear. I purchased an entirely new 970 to replace the faulty one. I connected the new 970 to the existing Cat 6 LAN cable and S34 Arris modem. With the new 970 installed it works perfectly. I did this to rule out the modem being the issue. I don’t have or have never had two routers connected simultaneously.
If you have the original system, then you should reach out to NG support and ask about RMA options on the original system that doesn't seem to work. Let them know since you tested a 2nd system and that works, seems that the original system is faulty and needs replacing. See what options are available to you for RMA.
Good Luck.
