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Solved
RBE 970 Magenta Light
Running 970/971, latest firmware. Arris S34 cable modem. Purchased unit new last May, no issues until now. Sudden loss of internet with a solid magenta light. Checked modem, ISP, etc., to no avail. P...
If you have the original system, then you should reach out to NG support and ask about RMA options on the original system that doesn't seem to work. Let them know since you tested a 2nd system and that works, seems that the original system is faulty and needs replacing. See what options are available to you for RMA.
Good Luck.
FW v9.13.1.2
I don’t think it’s the LAN cable as I said I am currently running another 970 with all the same equipment, cables and all. Works fine. Just can’t seem to get the other unit to connect to internet.
When you're saying "you're running the other 970 without any issue," does that mean you're trying to run both at once on the S34?
If so, you can't.
While the S34 has 2x Ethernet ports, the vast majority of ISPs (not all) only support a single public IP address. Meaning they only support a single device connected to the modem. If you're already running one router, the othe won't work. Or if you've got a laptop connected and working, the other device won't work. So make sure only 1 device is connected to the modem.
I apologize if I’m being unclear. I purchased an entirely new 970 to replace the faulty one. I connected the new 970 to the existing Cat 6 LAN cable and S34 Arris modem. With the new 970 installed it works perfectly. I did this to rule out the modem being the issue. I don’t have or have never had two routers connected simultaneously.
If you have the original system, then you should reach out to NG support and ask about RMA options on the original system that doesn't seem to work. Let them know since you tested a 2nd system and that works, seems that the original system is faulty and needs replacing. See what options are available to you for RMA.
Good Luck.
I’ll give that a try, everything that I look up says that there is no option for repair or replacement because the unit is older than a year. And like an idiot I did not purchase any additional warranties. Nonetheless I very much appreciate your response. Have a great day
Do you still have the original system? If so, this should be reviewed by NG support as to see what RMA options you may have to get that system replaced.
Yes I still have it, I want to fix it if at all possible. How do I get ahold of NG support? Sorry I’m relatively new to this