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Forum Discussion
RBE 971 Auto Firmware Updates - I have questions!
Haven't been on here lately but on a whim thought I would check to see if Netgear has updated any firmware. I left shaking my head wondering what the heck is going on these days with Netgear. I...
This is beyond frustrating. Due to the rural area I live, my home services (telephony, security, and gate controls) all rely on a stable connection which ceased to exist after my Orbi auto-updated on 4/23. Been trying to reach customer service for days and all they can say is my case has been escalated. I would think Netgear would try to accommodate customers and ship a replacement hardware since I haven't had my equipment long. They could then take the time needed to probably work on the firmware issue without causing massive disruptions. Guess it's time to go back to Eero or Ubiquiti. Very disappointed!