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Forum Discussion
RBE 971 Auto Firmware Updates - I have questions!
Haven't been on here lately but on a whim thought I would check to see if Netgear has updated any firmware. I left shaking my head wondering what the heck is going on these days with Netgear. I...
frustrating part about all of this is that the Support staff has not been trained to handle this very well, they made me go through uploading the same firmware twice and then factory resetting the router to spend a few hours of my limited time triaging an issue that clearly as listed on this forum has already been identified to be fixed by the next firmware. It would have saved me and also the support team a lot of frustration if they would just be upfront and honest to say "we know this to be an issue and we are working on a fix for it so please hang tight!" that is all we need sometimes just clear communication.