RBE 973 keeps rebooting

Question

Not sure but my system is not stable and keeps rebooting on its own daily ?? I am running the latest software and have auto update turned off. I was up early and on my laptop and lost connection. Once back up I checked the Log and found this. Any help would be appreciated.

[Internet disconnected] Thursday, Jun 13,2024 06:51:39
[DHCP IP: (192.168.1.23)] to MAC address 94:18:65:CF:48:33, Thursday, Jun 13,2024 06:51:39
[DHCP IP: (192.168.1.228)] to MAC address 94:18:65:CF:45:DB, Thursday, Jun 13,2024 06:51:36
[DHCP IP: (192.168.1.23)] to MAC address 94:18:65:CF:48:33, Thursday, Jun 13,2024 06:51:35
[DHCP IP: (192.168.1.228)] to MAC address 94:18:65:CF:45:DB, Thursday, Jun 13,2024 06:51:28
[DHCP IP: (192.168.1.23)] to MAC address 94:18:65:CF:48:33, Thursday, Jun 13,2024 06:51:28
[DHCP IP: (192.168.1.23)] to MAC address 94:18:65:CF:48:33, Thursday, Jun 13,2024 06:51:15
[DHCP IP: (192.168.1.228)] to MAC address 94:18:65:CF:45:DB, Thursday, Jun 13,2024 06:51:15
[Internet connected] IP address: 192.168.100.10, Thursday, Jun 13,2024 06:51:03
[Initialized, firmware version: V9.12.3.3_1.2.20] Thursday, Jun 13,2024 06:50:51

FURRYe38 · Answer

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.&nbsp;
&nbsp;
Is IPv6 enabled on the RBR?&nbsp;
Who is the ISP your connected with?&nbsp;
Please post a screen capture of the routers debug page. router IP address/debug.htm

Billy1956 · Answer

Software = v9.12.3.3Arris S33 ModemCox InternetCable Cat6AIpv6 Enabled = yes&nbsp;

FURRYe38 · Answer

Does the front LED turn PINK or RED when this happens?&nbsp;
&nbsp;
How is the IPv6 configured?&nbsp;
Using Auto IPv6?&nbsp;
Can you try a custom IPv6 DNS address configuration? Try Cloudfare or Quad9 or Google IPv6 DNS addressing?&nbsp;
&nbsp;
Also might try putting a USB fan on top of the RBR. Others have posted doing this stopped theres from rebooting or disconnecting.&nbsp;

Billy1956 · Answer

Yes IPv6 is in Auto. Same as it was on my previous 853 set up with know issues. Not Tech savvy enough to start playing with custom DNS Addressing.&nbsp;Not sure on the color? I'm Not in the room where the Modem and Router are much. When it disconnected this morning I was in a room with a Satellite and it was blinking white when I looked at it.&nbsp;I don't feel that I should have to put a fan on a product that I paid $2,300 for to get it to work properly.I am going to monitor it and if the problem continues it will go back and I will switch from Netgear to maybe TP Link I've read good things about their wifi 7 devices.

FURRYe38 · Answer

Seen some users post that some ISP IPv6 DNS maybe causing problems.&nbsp;If you can't set up a custom IPv6 DNS configuration, would disable the IPv6 protocol on the RBR and then monitor for any more disconnections?&nbsp;
&nbsp;
So the RBS front LED was blinking white, hmmm.&nbsp;
How many RBS are deployed?&nbsp;What is the size of your home? Sq Ft? What is the distance between the router 📡 and satellite(s)🛰️?
&nbsp;
What channel configurations are currently set on the router?&nbsp;
&nbsp;
Which port is the RBR connected to on the Arris modem?&nbsp;
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.

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RBE 973 keeps rebooting

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