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RBE770 v1 satellite stops accepting WiFi clients – reboot immediately fixes it – V10.5.20.10_2.2.51
Hi all, I am experiencing a recurring issue with my Orbi 770 system and, after quite a bit of troubleshooting, this does not appear to be a normal roaming, coverage or client-side issue. Before ...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
I found odd timeouts and random high pings when connected behind the RBS of the 770v1 series. Others have post this as well. We've already made NG aware of this.
I've been testing a beta already and seems to have resolved the issues of devices connected behind the RBS and front haul. I'm hoping NG will be pushing this soon as it's badly needed by the 770v1 community. I can't say when they will. All up to them.
If you feel you want to try this, might give NG support a call and ask about it and see if they can get you something.
770v2 is NOT compatible with the 770v1 series and it will fail if you attempt to load it.
Thanks for the detailed reply, this is very helpful.
To answer your questions:
My ISP is KPN in the Netherlands on a 1 Gbit fibre connection. The Orbi system is running in AP mode behind a KPN Box 12. WiFi on the KPN Box 12 is disabled. I do not have the exact ONT model available at the moment, but I can check that if it is relevant.
The connection between the KPN Box 12 and the RBE771 is Ethernet. It is CAT6A. What I can confirm is that the internet connection itself remains stable when this problem occurs.
Also, my desktop is connected by Ethernet directly to the RBE770 satellite. When the issue happens and all wireless clients have stopped using the RBE770, that wired desktop continues to work normally through the same satellite.
So during the failure state:
the RBE770 remains online;
the satellite still reports a Good backhaul;
Ethernet traffic through the RBE770 continues to work;
but the wireless clients all end up connected to the RBE771 downstairs instead;
rebooting only the RBE770 causes wireless clients to start connecting to it again immediately.
My house is 150 square meters.
The RBE771 is downstairs and the RBE770 is one floor above it in my office. The straight-line distance between the router and satellite is approximately 12 metres. The satellite consistently reports a Good connection though, and when it has just been rebooted, devices on the first and second floor connect to it normally.
That is why I find the behaviour difficult to explain purely as a placement or roaming issue. It works correctly after a satellite reboot, and then after some time the wireless clients all disappear from that satellite again while the satellite itself and wired traffic remain operational.
Your comment about the 770v1 beta firmware is therefore very interesting to me, especially since you mention that it appears to have resolved both devices behind the RBS and front-haul issues.
I would definitely be willing to test that beta and provide feedback.
Unfortunately, my NETGEAR software support entitlement has expired, so I am no longer able to open a normal support case with NETGEAR myself.
If you know of another way to obtain the current RBE770/RBE771 v1 beta build, for example through a NETGEAR moderator, the beta programme or an engineering contact, I would be very interested.
Perhaps a NETGEAR moderator reading this thread could also help get this issue in front of engineering, as it appears to match an issue they are already aware of.
And yes, I am aware that the RBE770v2/RBE771v2 firmware is not compatible with the v1 hardware. I will not attempt to install the 12.1.7.23 v2 firmware on my system.
Thanks again for confirming that NETGEAR is already aware of similar problems on the 770v1. The fact that you are already testing a beta which appears to improve the RBS/front-haul behaviour sounds very promising.
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