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Forum Discussion
RBE770/RBE771 consistent internet drops when connecting to VPN
hello, when using my laptop to vpn remotely the connection when it is 1st being established will consistently connect, drop, reconnect at a minimum of 3 times before it becomes "stable." this AL...
Yep, However, I can't find any proof if that happens on establishing a TAP or a TUN VPN session.
I just double-checked, and my memory here wasn't quite right. The default VPN profile for Windows actually is set up for TAP, while the smartphone profile is set up for TUN.
TAP is what didn't work for me on my Orbi 870. I never got a useful VPN session. Switching to TUN resolved that problem. Since elizabethmalec is already using TUN, then there is no need for her to test with TAP.
Pretty much convinced, there is nothing wrong with these reconnects - multiple interfaces/adapters, routing changes, ...
Which is why I suggested that if she is ending up with a stable connection, she might just leave well enough alone.
Hello @elizabethmalec ,
Welcome to the NETGEAR Community!
I understand that you are having intermediate network connection issues with your RBE771 using firmware version 10.5.20.10. To mitigate this issue, please update your RBE771 to our latest firmware release version 12.1.7.23.
Navigate to the link below for the download file for your RBE771:
https://www.netgear.com/support/product/rbe772v2
For step-by-step instructions on how to manually update your RBE771 please navigate to the link below:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com
Best,
Kevin
NETGEAR Team