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Forum Discussion
RBE771: 6th wired satellite missing / 5th Config Sync
Hello, I am seeing what appears to be a reproducible issue with my Orbi RBE771 running firmware V10.5.20.10. Hardware Router: RBE771 Satellites: 6 × RBE770 Firmware: V10.5.20.10 on router and...
Thank you. If this turns out to be a FW issue rather than a documented limitation, would you be able to escalate it to the Netgear engineering team? My testing shows the sixth satellite is fully operational and appears on the FW Update page, but never on the Attached Devices page.
Would you enable debug logs on the one RBS that doesn't appear in the UI and on the RBR at RBSIP address/debug.htm and routerIP address/debug.htm in a browser and check the WAN/LAN box then select Start button and let it run for 5 minutes. After that select the save log button on the RBS and RBR debug web page. Should generate a .zip file from each unit.
Post these .zip files up on a cloud share like dropbox or onedrive and PM me the link to these files. Will pass them to NG.
Thank you.
Hi,
As requested, I collected the debug logs from both the RBR771 and the RBS770 satellite (192.168.1.140).
The logs were collected with firmware V10.5.20.10 while all six satellites were connected.https://1drv.ms/f/c/2f10a57e9c29b4d0/IgBrOZaeUsNsRK9_1RG3KFrAAUlK40jQznuWd7b5zdeqs-o?e=05lmsH
https://1drv.ms/f/c/2f10a57e9c29b4d0/IgBUXNW4gYGQTJDkZOTOCKdxAd7R-qZBbYSDFZg71JFR0D4?e=zyFAXF
Earlier, this satellite did not appear in the Attached Devices page, although it did appear in the Firmware Update page. Before collecting the logs, the Attached Devices page refreshed and the satellite became visible (now showing all 6 satellites, wired/good).
Thank you for forwarding these logs to Netgear engineering.Thank you for collecting. Passed on to NG.