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Forum Discussion
SmarttyPants
Mar 08, 2026Tutor
RBE971 (9.13.2.1) — Device Pause/Block Toggles Disappeared from App
New RBE973S 3-pack, set up this weekend. Both satellites on wired backhaul, firmware V9.13.2.1_1.3.35, Router mode (not AP), Smart Parental Controls trial active until April 6. During initial set...
CrimpOn
Mar 09, 2026Guru - Experienced User
Thanks for posting this. This is what displays after a device on the list that comes up after selecting "Device Manager" on the app?
My app looks nothing like this.
Assigned Profile would seem to indicate that SPC is enabled on this system?
- FURRYe38Mar 09, 2026Guru - Experienced User
Pause button appears with or with out SPC enabled.
Can select any devices on the RBR or RBS and should see the pause icon.
- SmarttyPantsMar 09, 2026Tutor
I also see this place/pause button when I click on a specific device in the device manager window.
- KevinLiTMar 09, 2026NETGEAR Moderator
Hello SmarttyPants,
Welcome to the NETGEAR Community!
I am sorry to hear that you have been experiencing issues with radio buttons being removed from your Orbi app right after updating to firmware V9.13.2.1. I will inquire about this issue with our experts.
Best,
Kevin
NETGEAR Team