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Forum Discussion
Travisivart
Dec 26, 2025Follower
RBE971 AP: Wi-Fi drops, wired stable, QCN9224 SSR & 6GHz fatal errors
Hi all, I am looking for help/visibility from Netgear staff/engineering. I have been having this issue since around the time of the Hardware / Firmware Model: Orbi RBE971 (single unit used as ...
RicOShea
Jan 14, 2026Guide
An update to my situation if anyone cares. Also - sorry to Travisivart for inadvertently hijacking his initial thread.
Over the past week with much troubleshoot and testing, I believe I have narrowed down the specific trigger of my systems issue (which manifests the same as travisivarts by the way, that the router's wifi radios appear to all cut off simultaneously), which then leads to the satellites all becoming immediately disconnected. A reboot of the router at that point is necessary to restore wifi functionality in a timely fashion.
This issue occurs specifically only during a cold boot of one particular machine that has been utilizing wifi on my network. When this machine is warm rebooted, the issue apparently does not occur (although I only tested that one time), nor does it occur when wifi is turned off completely and it is hardwired directly to a satellite via ethernet. Upon startup during a cold boot, the wifi on that system will never connect, and when I observe the router the wifi radios appear to be off, all satellites disconnect, but there is nothing in the logs captured via the web interface. Anything hardwired to the router is still functional via ethernet. The machine in question has AMD's RZ717 Wi-Fi 7 hardware on the motherboard and has the 5.6.0.4444 driver for that wifi module installed, which was released I believe in the october/november timeframe.
Testing done
The issue occurs the same on firmware versions:
9.13.2.1
9.13.1.2
9.12.5.3
The issue occurs the same regardless of satellite placements within my home
The issue occurs the same with 3, 2 or only 1 satellite connected. I did not test with 0 Satellites connected and only the router however.
I did not downgrade the wifi driver on the machine in question.
Mitigation:
As mentioned earlier that machine is now set up with wifi fully disabled and only connected via ethernet to one of the satellites. It has gone through a couple of cold boot cycles with no adverse impacts. When AMD next updates the wifi driver for that module, I may test again to see if the conflict with the Orbi remains but otherwise am going to keep things like this in the hopes of having some stability, finally.
FURRYe38
Jan 22, 2026Guru - Experienced User
Where abouts is this v.4444 driver located at that you used?
Also NG hasn't been able to reproduce this issue with a RZ717 adapter they have with the 970 series. They tested driver version v.4669. Tested 10 times for this cold boot issue on Windows 11.
RicOShea wrote:This issue occurs specifically only during a cold boot of one particular machine that has been utilizing wifi on my network. When this machine is warm rebooted, the issue apparently does not occur (although I only tested that one time), nor does it occur when wifi is turned off completely and it is hardwired directly to a satellite via ethernet. Upon startup during a cold boot, the wifi on that system will never connect, and when I observe the router the wifi radios appear to be off, all satellites disconnect, but there is nothing in the logs captured via the web interface. Anything hardwired to the router is still functional via ethernet. The machine in question has AMD's RZ717 Wi-Fi 7 hardware on the motherboard and has the 5.6.0.4444 driver for that wifi module installed, which was released I believe in the october/november timeframe.
- RicOSheaJan 22, 2026Guide
https://knowledgebase.frame.work/en_us/framework-desktop-bios-and-driver-releases-amd-ryzen-ai-max-300-series-BJHcn1Y4gg
Part of this driver bundle. The bottom lists the version numbers of each driver included in the bundle.- FURRYe38Jan 22, 2026Guru - Experienced User
Will pass this over. Thank you.
- Austin_Netgear1Jan 27, 2026NETGEAR Expert
Hi RicOShea ,
I’ve sent you a private message with instructions to share the debug bundle and your setup details (for privacy).
Please check your messages and reply when convenient. Thanks!
Regards,
Austin