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Forum Discussion
RBE971 AP: Wi-Fi drops, wired stable, QCN9224 SSR & 6GHz fatal errors
Hi all, I am looking for help/visibility from Netgear staff/engineering. I have been having this issue since around the time of the Hardware / Firmware Model: Orbi RBE971 (single unit used as ...
Where abouts is this v.4444 driver located at that you used?
Also NG hasn't been able to reproduce this issue with a RZ717 adapter they have with the 970 series. They tested driver version v.4669. Tested 10 times for this cold boot issue on Windows 11.
This issue occurs specifically only during a cold boot of one particular machine that has been utilizing wifi on my network. When this machine is warm rebooted, the issue apparently does not occur (although I only tested that one time), nor does it occur when wifi is turned off completely and it is hardwired directly to a satellite via ethernet. Upon startup during a cold boot, the wifi on that system will never connect, and when I observe the router the wifi radios appear to be off, all satellites disconnect, but there is nothing in the logs captured via the web interface. Anything hardwired to the router is still functional via ethernet. The machine in question has AMD's RZ717 Wi-Fi 7 hardware on the motherboard and has the 5.6.0.4444 driver for that wifi module installed, which was released I believe in the october/november timeframe.
https://knowledgebase.frame.work/en_us/framework-desktop-bios-and-driver-releases-amd-ryzen-ai-max-300-series-BJHcn1Y4gg
Part of this driver bundle. The bottom lists the version numbers of each driver included in the bundle.
Will pass this over. Thank you.
Hi RicOShea ,
I’ve sent you a private message with instructions to share the debug bundle and your setup details (for privacy).
Please check your messages and reply when convenient. Thanks!
Regards,
Austin
Any updates on this?
Per our discussion:
Our mitigation was to hardwire the client system with the RZ717 module that seemed to be the source of causing the radio dropouts to the satellite and turn off wifi locally on that client. Wifi for everything else has been 100% stable since doing that and to my knowledge the radios haven't dropped out since. I did perform some testing a couple weeks after my initial posts at the request of engineer Austin, but I could not get the issue to reproduce at that time. The router radios remained online through several client cold boot cycles. So it may have been something that updated in windows (I hadn't changed the driver for the wifi module at that point). Nevertheless, after the unsuccessful test to reproduce the issue I went back to having that system hardwired with wifi off, just in case. Family desires network stability, and having it in that configuration has provided that stability.
Glad that this is working best with Ethernet connection. Have seen some other odd issues with particular WiFi chip sets and drivers here and there. Also Windows updates can be a factor as well.
I looked for some of these particular cards, hard to find some that are in PCIe configurations which is easier for me to help test with and also help confirm with what users post about.
Ok. Thank you for the feedback.
Enjoy.