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Forum Discussion

srajam's avatar
srajam
Aspirant
Nov 09, 2023

RBE973S - Dropping wifi

My Pixel 7 Pro continuously drops wifi connection to my new Orbi BE27000 mesh router that i installed 3 days ago. While the phone connects and remain connected to the guest network, it doesn't like the main wifi network. Not sure what to do to remain on the main wifi.

 

6 Replies

  • Straq's avatar
    Straq
    NETGEAR Expert
    Nov 09, 2023

    Hi srajam,

     

    Engineering Team here, we will be reaching out to you shortly. In the meantime, can you please privately message me your Serial Number

     

    Thank You,

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Nov 09, 2023

        Look at the upper right hand corner of this web page where you see your user name in blue. Next to that is a Envelope icon. Select on that Icon and will get you to the Private Message section of the forum.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 09, 2023

    Does this happen with the RBS turned OFF? 
    Is this the only device having this problem? 
    What channel configurations are currently set on the router? 

    Did you set up the Orbi system for same SSID name and PW as what was used on the prior wifi router system?

     

    Be sure to disable any MAC Address randomizers on phones and pads while at home:
    https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

    • srajam's avatar
      srajam
      Aspirant
      Nov 09, 2023

      Does this happen with the RBS turned OFF? I haven't tried.
      Is this the only device having this problem? All other mobile devices appear to have stable connection including other IOT devices.
      What channel configurations are currently set on the router?  40

      Did you set up the Orbi system for same SSID name and PW as what was used on the prior wifi router system? Yes. Previous Mesh system has been powered down. 

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Nov 09, 2023

        Ok. Thank you for the feedback. Please keep an eye on your forum email.