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Forum Discussion
hendriks05
Sep 27, 2025Guide
Case escalation
hello everyone. I have a case going on for 8 months and the person taking care of it is horrible. So how do I ask to escalate my case without do it to the guy who I want to get rid of? Since...
- Sep 27, 2025
Will get this over to NG for review.
Thank you.
hendriks05
Sep 27, 2025Guide
Oh and it’s a 772 set but replacement only for router unit.
FURRYe38
Sep 27, 2025Guru - Experienced User
Will get this over to NG for review.
Thank you.
- hendriks05Sep 27, 2025Guide
Really appreciate that!
- hendriks05Sep 28, 2025Guide
Someone sent me one email, ended up not reading the whole case, said “just forwarded the info for the warehouse” and closed the case.
it is Saturday/sunday and if the unit doesn’t get here by Monday morning it will miss me. Sad to see that happening when I’ve gave them the info in advance 2 months ago.
Thanks for your support, it was more effective than all others here, even the escalation.
looks like that on my 4th Orbi I’ll have to look somewhere else for reliable networking.
- FURRYe38Sep 28, 2025Guru - Experienced User
Will pass this on for review.
4th Orbi BE system?