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Forum Discussion
Solved
Guest Network Issue
I have an Orbi970 with 4 satellites. I have the guest network setup and whilst I can see the SSID nothing will connect to it. Any connection attempt just continues without error or success until I ...
Have resolved my issues. Might help others so here are my fixes:
1: Guest WiFi not working when wired into my cisco switch.
Fix: Per the support sheet passed on to me by Furrye38 this was resolved by applying VLAN ID 4091 to the ports used by the RBS and RBR.
2: Odd and erratic performance issues.
Fix: It turned out my switch had a root bridge setting to use a Sky TV box so all traffic was going here rather than the switch acting as the root bridge. This was reset to using the switch itself.
3: Connectivity to some web pages would not function or would be incredible slow when my PC used a wired connection but was fine when using WiFi.
Fix: This was caused by IPv6 being enabled on my ethernet adapters but disabled on the WiFi adapter. Disabling IPv6 on the ethernet adapters resolved this. A better solution for this issue would be to disable IPv6 on the internal LAN of the RBR970 as otherwise I need to disable on all devices. Is there a way of doing this?
Hello Noginthenog,
Welcome to the NETGEAR Community!
I understand that you are having compatibility issues with your guest network after replacing your RBE970. It is recommended that a factory reset is performed, and each satellite is added back to the RBE970 one at a time.
Best,
Kevin
Community Team
Hi Kevin,
I factory reset the RBE970 and the Guest WiFi worked again.
Unfortunately it has now stopped again with the same error - or no error just tries to connect but never does. Unfortunately I don't actually know how long it did work for as once it worked I didn't try and connect to it again until today.
So What is brand and model# of this swtich that is connected between the RBR and RBS?
So try this, turn OFF all RBS accept for one, ethernet connect one RBS directly behind the RBR. Let it fully sync. After it syncs, stand near to the RBS with one wireless device. Attempt to connect the device to the Guest Network. Doe it connect correctly with this one RBS ethernet connected to the back of the RBR?
Let us know this result please.
I had all the satellites connected to each other via a 10Gb switch and Cat8 cable. In that configuration I had devices losing their connection and then reconnecting. I saw a thread where it was suggested that this method could cause issues and to use the backhaul instead. The Router then died so couldn't test that theory but with the replacement I am using backhaul between them all so no cables or switches, other than the one connected to the Router for my hardwired devices
Switch - Cisco SG-300 28B (no management enabled)
I turned off all RBS's. Guest WiFi worked. Turned the closest RBS back on but using the backhaul not wired. Guest WiFi remains. Turned all remaining RBS on using backhaul not wired. Guest WiFi remains. Went wired - Guest WiFi stops. If I use a WiFi analyser I can see it is broadcasting but can't connect to it. Given my previous issues using a wired link on a different switch (40Gb switch) it feels that there are issues when using a wired connection??
Hello Noginthenog,
Thank you for providing that information!
I have sent you a private message, please check your inbox so that I can assist you further.
Best,
Kevin
Community Team
