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Re: Interruption every hour
I'm getting the same exact symptoms, precisely, but in router mode not AP mode and with wireless backhaul not wired. Also an Orbi 770 system. I've tried the two previous firmware and the latest. All do it.
Have you tried a factory reset and rebuild of your config? That's the only thing I have left to try.
Have you tried a factory reset and rebuild of your config? That's the only thing I have left to try.
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- I also have this same exact issue with my Orbi 770 system. Local traffic affected, only on wireless, only on the satellite. On the dot same time every hour relative to the last reboot. Nothing of note in the satellite debug log.
Wired device into the satellite gets slightly elevated latency during the event but only 10% as bad and no packet loss.
Wireless devices experience 800+ ms local latency to both the satellite and the main router and packet loss.
I've tried the previous 2 firmware versions along with the latest and all 3 versions do this.
I have tried disabling Armor and Traffic Meter.
I have not yet tried a factory reset and rebuild but I'll try that next. Royal pain because I have my DHCP reservations set up now but I'm at my wits end.
Please let me know about any fix you find. - Glad I'm not alone. My interruptions last 20-30 seconds. I've been monitoring it with PingPlotter and it's incredibly consistent to the second of when it starts every 1 hr. I'll open a ticket this weekend.
Thanks for saving me the effort of factory resetting and rebuilding. I had a feeling that wouldn't help.- It’s an incredibly frustrating issue on an otherwise very powerful system. When you raise the ticket be prepared to go through 100 basic troubleshooting steps with the first line support - the more info you provide the better and on things you’ve tried, just to cut down the back and forth. If you can get logs also and have them ready that should help. If you know when it happens just log 5 mins either side of that time window etc. They will want router and satellite logs.
Who is your ISP your connected with?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?This maybe a specific ISP or ISP interoperability issue between there equipment and the Orbi RBR.
Others along with myself are not seeing this issue. However my 770 series is connected to a DOCSIS modem, CAX30 in modem mode. Mines been online with current released FW since around the 1st of Feb of this year. I would have seen a long duration in uptime however had a recent construction event in the backyard that was an accident so the ISP had to come and fix it. So my uptime started over last week. 🙄
Local traffic is being interrupted first and foremost, wired traffic from the satellite is not being interrupted only slowed down. I don't see how this would be to do with the ISP or equipment. WAN uptime on the stats screen is not resetting when this occurs. DHCP lease on WAN is 24 hours. I changed cable modems recently from a Puma 6 chipset modem to a 2022+ Arris DG6450. The Orbi system did the same hourly thing on both. It also does the same thing with the cable modem/gateway in bridge mode vs router mode (double NAT). Another person reporting this issue changed ISPs / connection types entirely and the issue persisted.
You can see the ping plot going to the main RBE771 router from a 6 GHz laptop connected to the RBE770 satellite. All devices experience the outage at the same time, but a wired 2.5Gbe device into the satellite is minimally impacted (only seeing somewhat elevated latency to the router but no packet loss or 500+ ms latency).So this same test with wireless and wired to the RBR shows same or similar results with the RBS turned OFF?
And with the ISP modem in bridge mode, the RBR shows good uptime and wireless and ethernet connected work here with out any interruptions?
Was this happening as well before you changed out the ISP modem to this newer gateway modem?
Any progress on this?
There is new FW available:
You may already have this version of FW...
- There are several of us just on this community board with this exact same issue. We've been in touch with NG engineering regarding this but there have been zero updates in the past month or so. I would urge you to create a ticket with NG support and refer to my case 48887654 and say you're having the exact same hourly lag issue with your system.
I've given up at this point on expecting a fix to what is obviously a widespread issue (several other distinct individuals not here on the community approached me on reddit saying they're having the same issue so it's obviously widespread). I'll be pulling CAT6 to my satellite location in the next couple weeks and hopefully won't have to worry about this anymore assuming the central router itself stays rock solid via ethernet during the hourly events. I honestly haven't tested that because it's not really a possible configuration for my own usage and I'm tired of giving data to NG with no acknowledgement of the issue or promise of a fix.
