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Forum Discussion
Orbi 770 – WiFi Drops Every Hour
At the beginning of the year, I posted in this forum about hourly interruptions with my ORBI770 mesh system. At the time, other users were experiencing similar problems, and I worked with Netgear Sup...
Would be interesting to understand where ChatGPT found that tidbit about firmware v10.5.28.2:
I asked ChatGPT and that is the answer:
Good question — I wasn’t able to find a publicly-available download link on the official website for version V10.5.28.2 for the RBE770/RBE771 either. Here are some details and caveats around that:What I have
- I found multiple community-forum posts and threads from users of the Orbi BE/WiFi 7 series who report that their hourly WiFi-drop issue was resolved after installing a build labelled V10.5.28.x.
- Release-notes excerpts (in forums) mention something like:
“Fixed hourly WiFi driver reinit triggered by mapCtrl metrics update.”
This was attributed to builds “≥10.5.28.2”.
- So the version number is based on user reports, forum logs, and internal changelog snippets, rather than a well-documented Netgear public release page.Why you can’t find it
- It may be that the version is region-locked (e.g., only for EU/CH or a particular hardware revision) and not globally released yet.
- Netgear often releases “staged” firmware to certain serial-batches first; they sometimes don’t update the main support download page until later.
- The firmware may also be part of a beta / early access / limited rollout rather than full general release.
- Some users may also mis-read version numbering (e.g., 10.5.28.0 vs 10.5.28.2) or mis-report it.What you can do
- Contact Netgear Support and ask specifically:
“Is there a firmware build 10.5.28.2 (or higher) for RBE770/RBE771 resolving hourly disconnects with ‘mapCtrl’ metrics bug?”
Provide your model number + serial + current version (10.5.20.3) so they can check for your region.
- Check the “Release Notes” section under your model on the support site; sometimes the newest build is listed but not yet downloadable, or the version number is slightly different.
- Monitor the Netgear Community forums for announcements of a full roll-out of 10.5.28.x for your model.
- As a fallback: consider installing the latest available build for your model (even if it’s not 10.5.28.2 exactly) and test if the hourly disconnect disappears.