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Forum Discussion
Re: Orbi 970 Wired Backhaul not Woking
@eFurry , @donnawalt , CrimpOn , my rbe971/970 system went down yesterday morning. NG won’t tell me, but a similar meltdown a week ago dropped all my devices but I was able to reconnect the hard wired satellite last week. I think these total system melt downs are related to our Orbi config info stored in the NG Orbi Cloud.
I have not been able to reconnect the satellite node I had working in the network utilizing my hard wiring so I pulled out the “spare” satellite” I previously disconnected. I installed new CAT 6A STP cables last night on the floor across the house just to make sure it wasn’t a cabling problem, but neither connect (again) via hard wiring.
I’d never tried the wireless backhaul (I always had wired) on the RBE’s, but since all my IOT smoke alarms, door locks, camera’s, driveway gate opener, etc were dead in the water, I had to bring them back on-line. I successfully brought the mesh system back up after working all day and night via wireless backhaul.
Now the bad news. I’ve consistently gotten 1100-1300Mbps from my wired backhaul RBE satellite to my wifi 6E iPhone. The wireless backhaul, not so good. I’ve made numerous Speedtest App on my iPhone tests through the night and this morning. Results ranged from 3-26Mb upload and 30-350Mb download. The link rate for wireless has not changed, it has always shown 6 (previously, my wired link rates varied from 75-1300). I finished reconnecting all IOTs to the wireless mesh network and went to bed at 1Am.
At 2:40AM, the entire NG “wireless” mesh network collapsed again as all my IOT devices sent notifications to my phone that they’d lost their connection. I had to get out of bed and manually power cycle router multiple times and I had to do the same for the satellite, after the router finally rebooted.
The Orbi App was super slow and totally useless during last week’s drop, the 2nd one yesterday, and during the 5- hours I was working thru this 3rd total shut down. All three total melt-downs occurred within 1-week.
Status.Netgear.Com shows a green “Operational” for the “Orbi” category every time I’ve checked it through the course of the past year that I’ve owned the WiFi 7 quad mesh system. I clicked on “Operational” at 4Am. The pop-up shows the last time NG changed the status was June or July 2024 (I’m sleep deprived and don’t remember what I read).
The Orbi App has been especially more than horrendous since my network collapsed yesterday morning. None of the info displayed by the Orbi App reflects reality. I’ve closed/opened the app on 10-second intervals probably 65 times. The App will show my iPhone connected on 6Mhz and 10 secs later will show the RJ45 hardwired icon (connection to an iPhone???) Similarly it will show I’m connected to the wireless satellite, and then 10-20 secs later it will show I’m connected to the Router (I didn’t move from my bed)!!!!
This afternoon (that’s why I have my Netgear receipt!!) I will spend as much time as it takes to obtain an RMA before my warranty ends next week! I provided this info as I feel we are all having a “wired” backhaul issue because of problems with the NG Orbi Cloud.
I wish NG would be forthcoming about how poor their Orbi App and Cloud support is before I’d spent $2400 (I found my receipt early morning from the Netgear store where I purchased the system 1-year ago) and one year of NG Level 3 Support calls, Beta Software installs, error log submissions, etc.
Thanks for all your help, and all the other die-hard contributors of this Community.
I have not been able to reconnect the satellite node I had working in the network utilizing my hard wiring so I pulled out the “spare” satellite” I previously disconnected. I installed new CAT 6A STP cables last night on the floor across the house just to make sure it wasn’t a cabling problem, but neither connect (again) via hard wiring.
I’d never tried the wireless backhaul (I always had wired) on the RBE’s, but since all my IOT smoke alarms, door locks, camera’s, driveway gate opener, etc were dead in the water, I had to bring them back on-line. I successfully brought the mesh system back up after working all day and night via wireless backhaul.
Now the bad news. I’ve consistently gotten 1100-1300Mbps from my wired backhaul RBE satellite to my wifi 6E iPhone. The wireless backhaul, not so good. I’ve made numerous Speedtest App on my iPhone tests through the night and this morning. Results ranged from 3-26Mb upload and 30-350Mb download. The link rate for wireless has not changed, it has always shown 6 (previously, my wired link rates varied from 75-1300). I finished reconnecting all IOTs to the wireless mesh network and went to bed at 1Am.
At 2:40AM, the entire NG “wireless” mesh network collapsed again as all my IOT devices sent notifications to my phone that they’d lost their connection. I had to get out of bed and manually power cycle router multiple times and I had to do the same for the satellite, after the router finally rebooted.
The Orbi App was super slow and totally useless during last week’s drop, the 2nd one yesterday, and during the 5- hours I was working thru this 3rd total shut down. All three total melt-downs occurred within 1-week.
Status.Netgear.Com shows a green “Operational” for the “Orbi” category every time I’ve checked it through the course of the past year that I’ve owned the WiFi 7 quad mesh system. I clicked on “Operational” at 4Am. The pop-up shows the last time NG changed the status was June or July 2024 (I’m sleep deprived and don’t remember what I read).
The Orbi App has been especially more than horrendous since my network collapsed yesterday morning. None of the info displayed by the Orbi App reflects reality. I’ve closed/opened the app on 10-second intervals probably 65 times. The App will show my iPhone connected on 6Mhz and 10 secs later will show the RJ45 hardwired icon (connection to an iPhone???) Similarly it will show I’m connected to the wireless satellite, and then 10-20 secs later it will show I’m connected to the Router (I didn’t move from my bed)!!!!
This afternoon (that’s why I have my Netgear receipt!!) I will spend as much time as it takes to obtain an RMA before my warranty ends next week! I provided this info as I feel we are all having a “wired” backhaul issue because of problems with the NG Orbi Cloud.
I wish NG would be forthcoming about how poor their Orbi App and Cloud support is before I’d spent $2400 (I found my receipt early morning from the Netgear store where I purchased the system 1-year ago) and one year of NG Level 3 Support calls, Beta Software installs, error log submissions, etc.
Thanks for all your help, and all the other die-hard contributors of this Community.
2 Replies
One test that you can do, Turn OFF all RBS. Does normal wireless work over night and into next morning?
Does both RBS exhibit this front LED behavior or only one?
If you bring the RBS to same room as the RBR and let them wirelessly connect, does front LED turn BLUE then eventually turn OFF?
After that, ethernet connect both RBS to the back of the RBR with ethernet cable and then does front LED maybe blink WHITE then turn BLUE then should turn OFF and remain off? Give about 10 minutes for this.I would open up a support ticket now regarding this since your warranty period is getting close.
