ORBI support ISSUES

I have a 5 month old Orbi RBE771 and its drops connections non stop.  Website says I have a 1 year warranty but it says I can't open a case.  How do i contact support or get a new ORBI.  This one is TRASH!!

There is a certain amount of checking you can do your self to try and resolve the issue.  Here is a good reference:  https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html