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Forum Discussion
Solved
RBE 970 Magenta Light
Running 970/971, latest firmware. Arris S34 cable modem. Purchased unit new last May, no issues until now. Sudden loss of internet with a solid magenta light. Checked modem, ISP, etc., to no avail. P...
If you have the original system, then you should reach out to NG support and ask about RMA options on the original system that doesn't seem to work. Let them know since you tested a 2nd system and that works, seems that the original system is faulty and needs replacing. See what options are available to you for RMA.
Good Luck.
I apologize if I’m being unclear. I purchased an entirely new 970 to replace the faulty one. I connected the new 970 to the existing Cat 6 LAN cable and S34 Arris modem. With the new 970 installed it works perfectly. I did this to rule out the modem being the issue. I don’t have or have never had two routers connected simultaneously.
If you have the original system, then you should reach out to NG support and ask about RMA options on the original system that doesn't seem to work. Let them know since you tested a 2nd system and that works, seems that the original system is faulty and needs replacing. See what options are available to you for RMA.
Good Luck.
I’ll give that a try, everything that I look up says that there is no option for repair or replacement because the unit is older than a year. And like an idiot I did not purchase any additional warranties. Nonetheless I very much appreciate your response. Have a great day