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Forum Discussion
Solved
RBE 970 Magenta Light
Running 970/971, latest firmware. Arris S34 cable modem. Purchased unit new last May, no issues until now. Sudden loss of internet with a solid magenta light. Checked modem, ISP, etc., to no avail. P...
If you have the original system, then you should reach out to NG support and ask about RMA options on the original system that doesn't seem to work. Let them know since you tested a 2nd system and that works, seems that the original system is faulty and needs replacing. See what options are available to you for RMA.
Good Luck.
Hello Greyskarr,
Welcome to the NETGEAR Community!
I understand that you are having issues with your syncing all the devices of your Orbi Mesh system. You also note that you use different a different 970 and it worked. The Orbi mesh system includes one router and multiple satellites based on the configuration ordered. If you ordered a kit this means you are replacing the router (RBE971), with your satellite (RBE970). Please ensure that you are connecting the router (RBE971) to your modem. The satellite (RBE970) can only be connected to the router. Connecting the satellite (RBE970) to the ISP modem will result in no internet access.
Best,
Kevin
Community Team