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Forum Discussion
RBE 971 Auto Firmware Updates - I have questions!
Haven't been on here lately but on a whim thought I would check to see if Netgear has updated any firmware. I left shaking my head wondering what the heck is going on these days with Netgear. I...
Clicking on SUPPORT and FIRMWARE on this page results in a "404 Page not Found"
This has happened to me a number of times. Just now, instead of selecting "Firmware Downloads", I copied the link, and it appears to be this:
https://www.netgear.com/support/download/?model=&_ga=2.38375275.974127454.1697786862-475167439.1689166105My impression is that there is coding error in the home page for the Community Forum.
It's much worse....
My impression is that there is coding error in the home page for the Community Forum.
In some non-explainable faith, Netgear Marketing and Support has split the originally working common repository https://www.netgear.com/support/download/ into two (or in fact some more sections, just creating confusion and user frustration:
https://www.netgear.com/support/enterprise/
https://www.netgear.com/support/home/
-> The Enterprise Support does easy allow searching models ....
-> The Home Support s**s. - and is mostly broken, and partially working only. Compare to how the Enterprise support entry page is working for a long time, just like the original generic one from the past. Here they re-introduced and duplicated far to much...
-> The third entry point for the Home Downloads is well hidden somewhere on the Home Support page
https://www.netgear.com/support/home/downloads still working as before, and has below a "Browse by Category", too.
Sure, I -do- understand that some parts like the
Getting Started, Troubleshooting, and Order & Account bring some added value (to address a lot of support and/or community questions). Said that: The Home Support page is not even half finished. Type a product like e.g. EAX80 or EAS27 on the "new" Home Support page and see ...
To me , this looks like who ever was in charge for that mess, has lost the oversight of what had ben implemented before.
And the "new" Home Support entry page is partially done (and for me not working...).
Just like the top menu list on all Welcome to the NETGEAR Community | NETGEAR Communities pages - which does not take care of these new "ideas". There should be two dedicated menu points for Home Support as well as Enterprise Support.