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Re: RBE 971 RESTART ISSUE FEW TIMES A DAY
Hi from Los Angeles. We're having the same issue. Beginning to think this product (at least with its current firmware) is a dud.
12 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Who is the ISP your connected with?
Does the front LED on the RBR turn PINK when this happens?
Is IPv6 enabled or disabled on the RBR?
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰Try disabling the following and see:
Armor, IPv6, All Logging on the RBR. Smart Parental Controls or Circle, Traffic Meter.Firmware: V9.12.5.3_1.3.24
Modem: Sercomm ES2251
Cables throughout the house are all CAT6A
ISP: Charter Spectrum
RBR lights only flash white (no pink)
IPv6 appears enabled(?)
2 RBSs are deployed
House is about 2000 sq ft with some thick plaster walls...
Upstairs RBS is placed to also cover back yard
RBR and satellites are all about 30 ft from each other...
connected by Ethernet backhaul (through an unmanaged Netgear switch)
When I had the white version Rb971 with the latest firmware I never had the reset issue, I went and get the black version and updated it to the new software here comes the restarts. It happen like 3-4 times per day.
