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RBE970 and Satellites Rebooting Randomly?
I have an RBE970 and two 971s. Firmware is V9.12.5.3_1.3.24 They seem to be working well with the exception of random reboots. Just did it again, I am not sure of the periodicity. One...
Does front LEDs on both RBR and RBS turn PINK or Blink WHITE when this happens?
How often does this happen?
How is the RBR configured for AP mode, Dynamic or Static IP address configuration?
What is the brand and model# host router that the RBR is connected too?
What is the Mfr and model# of the Internet Service Providers modem/ONT?
Be sure your using a good quality LAN cable between the Host router and RBR. CAT6A STP is recommended.
Try disabling all Logging on the RBR.
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
They blink white from what I have seen on all satellites and base station
The RBR has a static IP address (192.168.1.2) and the satellites as well (.4,.5)
The LAN cable between the host router is the best quality available, CAT6. It is less than 2.5 feet in length and is new.
All logs are turned off except Router operation (startup, get time etc)
Here are current logs:
[Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 15:41:21
[Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 14:41:21
[Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 13:41:21
[Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 12:41:20
[Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 11:41:21
[Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 10:41:21
[Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 09:41:21
[Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 08:41:21
[Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 07:41:20
[Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 06:41:20
[Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 05:41:20
[Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 04:41:20
[Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 03:41:19
[Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 02:41:20
[Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 01:41:20
Every hour on the hour it does something, I am not sure if that is a restart or what. I will watch it at the next 41 minutes past the hour to see what it is doing to create that log.
House is 3,500 sq feet and a 1 story ranch.... RBR 970 in absolute middle. Satellites are at either ends - at least 50-60 feet. One is hard wired, the other is wireless backhaul.
I have no issue with wireless connectivity -- have 90+ devices of which at any given time 50+ are online and work well... with the exception of during a reboot.
What Is the host routers default DHCP IP address pool size?
What is the brand and model# host router that the RBR is connected too?
Does this happend with both RBS wireless connected?
Ok, I put my 970 series online in AP mode. RBS wireless connected for now.
RS600 is host router with wifi disabled.
Been testing some managed switch configurations which are failing for AP with the RBS ethernet connected for Guest Network.
Non managed switch doesn't reproduce.
Will monitor the system this comming week
[Time synchronized with NTP server] Sunday, May 11,2025 13:49:51
[Internet connected] IP address: 192.168.1.97, Thursday, Nov 21,2024 10:05:12
[Initialized, firmware version: V9.12.5.3_1.3.24] Thursday, Nov 21,2024 10:05:12No other Internet Connected entries since I put this online earlier today.
That size of home, the RBR and just one RBS should be enough.
My internet service is provided by Cox. It is 2.5 gig down/115 meg up, coax based internet. I am getting full speed with no packet loss at both the network appliance as well as Orbi
My cox cable modem is in bridged mode so that all routing functions are handled by pfSense.
My Orbi RBE970 is in Access Point mode also to allow all routing functions to be handled by pfSense.
I have a network appliance running the latest version (24.11-RELEASE) of pfSense as my routing solution.
Network appliance operates at 2.5gig and has the following characteristics:
- Intel(R) Celeron(R) N5105 @ 2.00GHz
- Current: 2795 MHz, Max: 1996 Mz
- 4 CPUs : 1 package(s) x 4 core(s)
- AES-NI CPU Crypto: Yes (active)
IPsec-MB Crypto: Yes (active)
From the router, it goes into an unmanaged 2.5 gig switch at port 1 for which the output goes to Orbi on port 2, and the remainder of my wired devices on port 3.
The Orbi has 2 sattelites.
- One is wireless backhaul to the west.
- The other is wired and goes to a poolhouse to the east.
- I have no issues with wireless coverage.
I do not use IPV6.
All normally associated devices are on reserved IP addresses.
- The DHCP Pool is at 1% - 1 out of 51 used.
- IP range for address pool is .125 to .175
- IP Reservations are from .2 to .120
Latest Logs:
- [Internet connected] IP address: 192.168.1.2, Monday, May 12,2025 05:41:26
[Internet connected] IP address: 192.168.1.2, Monday, May 12,2025 04:41:25
[Internet connected] IP address: 192.168.1.2, Monday, May 12,2025 03:41:24
[Internet connected] IP address: 192.168.1.2, Monday, May 12,2025 02:41:24
[Internet connected] IP address: 192.168.1.2, Monday, May 12,2025 01:41:24
[Internet connected] IP address: 192.168.1.2, Monday, May 12,2025 00:41:24
[Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 23:41:24
[Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 22:41:23
[Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 21:41:23
[Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 20:41:22
[Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 19:41:22
[Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 18:41:22
[Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 17:41:22
[Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 16:41:21
[Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 15:41:21
Orbi Router Information:
- Hardware Version RBE971
Serial Number 7J82487SD0349
Firmware Version V9.12.5.3_1.3.24
GUI Language Version V4.0.0.22_2.1.30.3
Protection Engine Version 2.2.214.4/1.0.0.2049
Operation Mode AP
Orbi LAN port:
- MAC Address XX:XX:65:F9:02:D1 (Redacted)
DHCP Off
IP Address 192.168.1.2
IP Subnet Mask 255.255.255.0
Gateway IP Address 192.168.1.1
Domain Name Server 192.168.1.1
Orbi Wireless Settings
- Region United States
2.4 GHz Channel Auto (2)
2.4 GHz Wireless mode: Up to 1147 Mbps
5 GHz Channel 36 + 40(P) + 44 + 48 + 52 + 56 + 60 + 64
5 GHz Wireless mode: Up to 5765 Mbps
6 GHz Channel 33 + 37 + 41 + 45 + 49 + 53 + 57 + 61 + 65 + 69(P) + 73 + 77 + 81 + 85 + 89 + 93
6 GHz Wireless mode: Up to 11530 Mbps
Orbi Measured Speed Test
- Latest test result (6:3 May 12, 2025)
Download Upload
2375.36Mbps 114.22Mbps
Orbi LAN port:
MAC Address XX:XX:65:F9:02:D1 (Redacted)
DHCP Off
IP Address 192.168.1.2
IP Subnet Mask 255.255.255.0
Gateway IP Address 192.168.1.1
Domain Name Server 192.168.1.1Are you using the LAN port or WAN port for the RBR connection to the host router?
Do you have a IP reservation set for the RBR on the Host router or just Dynamic?
Those are the hourly checks about internet connection up or down. Nothing to be worry about. In my config, those checks are once every 12 hours, in your side every hour.
But those logs don't give required info about the crashes/reboots.
I have a very similar config a bit simple than your one : 971R + 1 satellite with wireless backhaul with latest fw 9.12.5.3 and I also have reccurent crashes some times once every 2-3, simetimes 1-2 per day...
You have to activate debug logs and extract/downloaf them after the crash and share it with NG Support (you should create a ticket with NG Support)
To activate the debug logs in your config
- go to : http://192.168.1.2/debug.htm
- Under " Debug Log Capture", check the 2 boxes
- Start Debug Log Capture when boot up
- Enable LAN/WAN Packet Capture
- Click on "Start Capture"
After the crash/reboot :
- go to again to the same page and click on "Save Debug File".
- That will generate debug_log.zip file that you should download into your PC.
- Extract this zip file on your PC, and check for the file oopsdump.
- If the file "oopsdump" exist , please open it with Notepad and search for "Kernel panic" with a timestamp"
- If you have 1 or more lines like that, you also have similar crash issues.
You must share all zip file with NG Support for furthe investigation of the root cause...
Thanks, I will do this.
