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Forum Discussion
RMA to exchange multiple satellites
Hi, I am in a very frustrating and time-consuming suppprt cycle with Netgear customer service at this point. Will spare you all the details, but essentially, my RBE 770 / 771 mesh system has never wo...
What has not worked for this system?
Possible they are trying to see if the RBS are not working or defective and the router isn't, however I would recommend that the router and RBS be swapped out to see if a entire new system would change things instead of peice mealing it out to save time and effort.
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
đź›°
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
4,000 SF, 2-level house. House was previously designed so Router is placed in a 2nd floor corner of house. so I use the satellites in center of my house and opposite downstairs corner from router. I own my modem which is a new model, Netgear CM3000
The router seems to sync with my household devices fine, but both satellites go in and out often. I’ve spent about 12 hours with multiple reps logged onto my computer to try to diagnose the issue. They reinstalled the drivers and updated everything and were able to see the two Satellites sync for short periods then go offline again. Or, the satellites will show online but any device synced with them shows no internet connection. Our First satellite is approx 30 ft from my router, then the 2nd is another 30-40 ft daisy-chained with the 1st (second router is only used for a few devices which are on opposite side of my house from router). I had an old orbi mesh system for 5 years that worked well, but ever since I replaced with this newer model I’ve had problems with inconsistent internet. I agree I would like to replace the router along with the satellites at the same time and start over from scratch at this point I’m case the router has an issue too, but dealing with the customer service team has really been disappointing.Does this happen with just one RBS deployed?
NG support will be getting in contact with you.
4,000 SF, 2-level house. House was previously designed so Router is placed in a 2nd floor corner of house. so I use the satellites in center of my house and opposite downstairs corner from router. I own my modem which is a new model, Netgear CM3000
The router seems to sync with my household devices fine, but both satellites go in and out often. I’ve spent about 12 hours with multiple reps logged onto my computer to try to diagnose the issue. They reinstalled the drivers and updated everything and were able to see the two Satellites sync for short periods then go offline again. Or, the satellites will show online but any device synced with them shows no internet connection. Our First satellite is approx 30 ft from my router, then the 2nd is another 30-40 ft daisy-chained with the 1st (second router is only used for a few devices which are on opposite side of my house from router). I had an old orbi mesh system for 5 years that worked well, but ever since I replaced with this newer model I’ve had problems with inconsistent internet. I agree I would like to replace the router along with the satellites at the same time and start over from scratch at this point I’m case the router has an issue too, but dealing with the customer service team has really been disappointing.Yes. At first it was only one satellite going offline, so I unplugged it after a tech agent told me they may be interfering with each other. The second satellite worked OK in the center of my house for about a month (although it never consistently reached the corner of my house farthest from my router, where I have a dead zone at my Ring doorbell). But then 2 weeks ago the second satellite started losing connection, so that is when several agents tried troubleshooting via remote login and finally agreed there is a problem with my equipment.