NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

1Robert's avatar
1Robert
Aspirant
Oct 14, 2026

satellite turning off the wifi when connected to Ethernet

Having a similar issues on my 871 with the satellite turning off the wifi when connected to Ethernet.

I have them in AP mode, current firmware, reset thousands of times, set the units up within 10 feet of each other after reset to link. App on computer is working, shows connected by Ethernet on one satellite and the other showing connected by wifi. It shut off the wifi to the Ethernet connected satellite and the other one has the wifi working and taking up the slack of the lost wifi signal. Wifi speed at the Ethernet satellite drops to half will not connect to phone or any other wifi connection. But it is keeping the Ethernet connected devices working.  App shows

orbi 870 series

2 Replies

  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Oct 15, 2026
    1Robert wrote:

    Having a similar issues on my 871 with the satellite turning off the wifi when connected to Ethernet.

    Please start your own discussion thread, as this one was resolved over a year ago.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 15, 2026

    Does the one Ethernet RBS work correctly if not ethernet connected and just wirelessly connected to the RBR?

    How is the RBR configured for AP mode? Dynamic or Static? 

     

    What Firmware version is currently loaded?

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

     

    How is the one RBS ethernet connected to the RBR? Directly behind the RBR or is there a LAN switch in between? 

    What CAT# LAN cable are you using? CAT6A STP is recommended. 

     

    What is the size of your home? Sq Ft?

    What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.

    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite🛰

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.