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Several Bugs found in installing a Orbi 970 system
I just installed an Orbi 970 system, router and 2 satellites. I am on FW version 9.12.3.3. They went in place where a comparable Orbi 960 router and 2 satellites were. I set everything up by taking the 960s offline, having the 970 satellites close to the router via WiFi, then when complete moving them in place where there is wired backhaul. I do not have an IoT or Guest network.
All is working except I found several problematic issues:
1) On a 2024 iPad and iPhone, if they are set up to use a static IP address, they will not connect to WiFi under any circumstance! Automatic IP address generation works fine.
2) The Backhaul network permanently shows in the list of available SSIDs for anyone! Yikes!
Things no longer in settings:
- Email, schedule (no more auto email of the log file!), Blocked Sites, Blocked services are no longer under security tab:
3) No default channel selection for the 6GHz Channel - only the 2.4 and 5.
4) There is no default 6Ghz only network now
17 Replies
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1. I'll check this out. Please post steps to produce what your seeing.
2. Is a known thing and not sure when NG will re-hid it. Been like this since the beginning of the 970 series. Just ignore it for now.
3. Email was removed on the 970 series. I don't typically use Access controls however should be there unless SPC is enabled. Then all that is configured thru Orbi app. I'll check mine again.
4. Not supported on the 970 series as it's appart of the main WLAN network. Was seen on the 960 series as a separate network as NG wanted to ensure users could get there 6Ghz devices connected at the time as 6Ghz was new, however 6Ghz was also with in the main WLAN so the separate 6Ghz network wasn't really needed, only if users needed it they had access only on the 960 series. I don't think it will be coming to the 970 series as a separate feature.
How to see the static IP problem (seems to require a late model iPad Pro 2024 or iPhone 15 Pro):
On the device go to Settings - tap Wifi - tap the your SSID name -> where it shows your connection WiFi, tap the 'i' to the right - scroll down to the section "Configure ipv4 address" - it shows Automatic. Tap automatic. there, tap Manual so the check mark goes to manual. Then a Manual IP address block appears, type an IP, Subnet, and router address, tap save. Once you do, WiFi connection is gone,. If you then go back in and set it to Automatic, WiFi will connect again.
My DHCP block is 192.168.1.2 -> .150, I had these at .156 and .155
Anyone with the latest model iPhone or iPad, can you try this?
So static IP iphone 12 pro max iOS 17.5.1 doesn't exhibit this issue on a 770 series. I don't have my 970 series online at the moment.
I recommend opening up a support ticket with NG support to let them know what your seeing.
I've asked around to see if others can check this as well on there 970 series.
