NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Support issues with very expensive Orbi Products
I own a Netgear RBE971 and three satellite RBE970s I have for almost 3 days been going back and forth WITH SUPPORT OVER AN ISSUE WITH THE MAIN ROUTER, WHICH IS THE 970 LAN PORT FAILURE! their initia...
What devices are you connecting to the LAN ports?
Which LAN ports are failing? ALL on the RBR?
What CAT# LAN cable are you using? CAT6A STP is recommended.
If you'd done all troubleshooting and ports seems to be failing with out any resolution, I'd ask for a RMA return the unit. Ask about a cross shipping RMA,
Would love to return it under warranty to the place of purchase - that was netgear as the black models are only available from them. I used both cat 5 and cat 6 cables in testing using both another switch and a laptop to do the tests. All 4 ports on the RBE971 lan group fail to link and connect no matter what combination is tried including testing with manual configurations not relying on dhcp. The responses from
support so far seem to be delay in hopes i will go away, we keep repeating troubleshooting steps when basic connectivity tests all failed.