The network keeps going down again and again

urs2025​ so sorry you are having these troubles. I have had a 971 router and 2 970 satellites running for about 18 months or so, and I have not experienced any of these kind of issues. So maybe the group here can get to the bottom of this for you. You are on a solid version of the FW from my experience.

I do have some questions for you to answer below, if you would like some help please answer them - and here is why...depending on what your 'old' network is, I would be the radio/Wifi signals on the 979/971s if any, are much stronger. So if you have the same number of router/satellites ads before with the new network, this can easily cause oversaturation of wifi signals from multiple sources, and anything you read will say this is one of the biggest reasons for disconnects.

So - 

• what is your "old model" network, and assuming it's a mesh, how many satellites?
• how many satellites beyond the 971 router?
• what size house, how many floors, and where are any satellites and the router located?
• approximate distance between the Orbis?
• who is your ISP?
• what modem/model do you use? Was that the same with the old network?
• if you have satellites, do they use wireless or wired for backhaul?
• are any devices ethernet connected not wifi, and if so do they experience disconnects?
• how do you define "the network keeps going down" - lights on the router/satellites, all devices lose connection, only noticed one or a few devices los connection, etc.? The more specifics the better.
• do you see the disconnects on "mobile" devices, ie phones being walked around the house, stationary computers/laptops that stay in the sam eplace, or both?
• do you see disconnects on older technology devices (probably WiFi 5), newer ones (WiFi 6, 6E, etc.) or both?
• if you have satellites, can you run just with the router for a few hours to see if it disconnects then?
• do you have Mac computers, Windows computers, or both? (this will be useful if there is an opportunity for some simple diagnostic work)

the answers to those questions should get us started. Thanks!