NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ApexShadow
Feb 20, 2026Aspirant
Urgent – Intermittent Audio Drops on Orbi RBE973S WiFi 7 (Firmware v9.13.2.1)
I am currently experiencing intermittent audio drop issues during Microsoft Teams calls on my Orbi RBE973S when connected to the WiFi 7 network, running the latest firmware (v9.13.2.1). This is e...
FURRYe38
Feb 21, 2026Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is IPv6 enabled on the RBR?
Using ISP detected DNS or custom DNS?
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, IPv6, Protection Engine, Traffic Meter.
For the Intel WiFI adapter, how is it's Preferred Band set for in the adapters advanced settings? Try setting for BOTH or just 6Ghz.