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ApexShadow's avatar
ApexShadow
Guide
Feb 20, 2026
Solved

Urgent – Intermittent Audio Drops on Orbi RBE973S WiFi 7 (Firmware v9.13.2.1)

I am currently experiencing intermittent audio drop issues during Microsoft Teams calls on my Orbi RBE973S when connected to the WiFi 7 network, running the latest firmware (v9.13.2.1).   This is e...
orbi 970 series
  • ApexShadow's avatar
    ApexShadow
    Mar 10, 2026

    Issue resolved, follow the steps as listed below in order to change the Domain Name Server (DNS) settings of your NETGEAR router device.

    Steps:

    1. Launch a web browser from a computer or WiFi device that is connected to your Orbi router network.
    2. Search www.orbilogin.com in the address bar of your web browser.
    3. Enter the username and password.
    4. The BASIC page displays.
    5. Select Internet.
      The Internet Setup page displays.
    6. Under the Domain Name Server (DNS) Address section, select the radio button for Use these DNS Servers.
    7. Enter your primary DNS address as 1.1.1.1 and secondary DNS address as 8.8.8.8.
    8. Click Apply.
coolwifi's avatar
coolwifi
Virtuoso
Feb 22, 2026

Wow! A 3 mesh system for a 1238 sq.ft space! I am using one RS500 router for covering 2800 sq ft! Your issue is over coverage and hence the wifi interference.