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WiFi 7 and iPhone 16 Pro Max along with wireless backhaul
Having issues with iPhone 16 Max Pro's and iPad Pro's each will intermittently drop WiFi signal & WiFi calling and try to default toward using the cellular network.
My setup is the following: FW V9.12.5.3 on both RBR & RBS / Single story home 5000 sq ft with 14' ceilings throughout. I use a CAT 6 wired backhaul. I have the RBR at one end of the house and the RBS at the other end of the house, both facing toward the middle of the house, both are 12' off the floor. The middle of the house WiFi signal is showing RSSI - 45dBm's to 58dBm's (Good signal strength) I have 90 to 110 clients on my network at any given time with 60 of them being wireless. 20 are on 2.4ghz and 20 on 5ghz same SSID. 20 are on the 2.4ghz IoT SSID network.
We only lose connection or drop WiFi calling (while on a call sometimes) on the iPhone & iPad (all have WiFi 7 support) no other wireless devices have issues. So issue seems to be associated with WiFI 7 / 6E devices. To get functional again, I then have to forget the network and rejoin even when it shows the network with a checkmark next to it but the device isn't connected and never shows the WIFI icon at the top of it. The behavior happens intermittently, which leads me to believe it to be a WiFi channel conflict potentially. I understand the wireless backhaul is always broadcasting even when not in use.
If the router has assigned a channel to the 2.4 ghz and the 5 ghz network, why does the wireless backhaul try to broadcast on those channels in those same ghz at anytime? Shouldn't their be logic to say skip them.
Any suggetions? I am just trying to discover the root cause.
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What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰How are the RBS ethernet connected to the back of the RBR? Any Patch panels or LAN Switches in between?
What channel configurations are currently set on the router?
What iOS version is on the Apple devices?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-messageHas a power off for 1 minute then back ON with the ISP modem and router and satellites been performed since last update?
Does this happen with the RBS turned OFF?
Is IPv6 enabled on the RBR?
Have you connected to the separate IoT network with the Apple devices to see if this still happens?
Can you provide a drawing of the house floor plan and where the RBR and RBS are located on this plan?
Has a factory reset and setup from scratch been performed since last FW update?NG IS aware of the Apple issues on Orbi BE systems. They are working with Apple on these issues.
phillipsaz your config seems almost identical to mine, house too, except I have 2 satellites.
Is this a 970 system? If it is, the wireless backhaul does not use the same channel as the devices do - it's a dedicate wireless backhaul. Right FURRYe38 ? Is this true for 770 and 870 as well?
Not a lot to offer here, we know Apple/NG are working on this. It's actually banding issues, conflict between devices. The 2.4 and 5GHz channels don't really affect the 6 and 7 usage (5 is used for the 7), and we don't know what the 6E/7 channel decisions are that are being made as we have no config for that.
My experience has been when the devices flip to 5G, if you wait max 2-3 minutes, they figure it out and flip back - you don't have to forget the network. Can you try that? It's a lot easier if it works for you.
Correct BH wireless channels differ from FH channels. For ALL orbi systems.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
COX IS ISP / CABLE MODEM IS Motorola MB8611
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Yes, that is the cable I am using,..
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
DISTANCE IS 90 FEET BETWEEN RBR & RBS WITH NETGEAR PROSAFE XS505M 10GB SWITCH BETWEEN THEM
How are the RBS ethernet connected to the back of the RBR? Any Patch panels or LAN Switches in between?
SEE ABOVE
What channel configurations are currently set on the router?
2.4 ghz = Channel 6
5 ghz = Channel 44
What iOS version is on the Apple devices? 18.2.1
Be sure to disable any MAC Address randomizers on phones and pads while at home:
Has a power off for 1 minute then back ON with the ISP modem and router and satellites been performed since last update? YES and always - best practice
Does this happen with the RBS turned OFF? YES
Is IPv6 enabled on the RBR? YES
Have you connected to the separate IoT network with the Apple devices to see if this still happens? YES and it does
Can you provide a drawing of the house floor plan and where the RBR and RBS are located on this plan?
Single Story 5000 sqft home that is 105' wide EAST to West (RBR is on EAST Side of house and directly down the hall 90' is the RBS) then add 10' because it is South on the West wall.
Has a factory reset and setup from scratch been performed since last FW update? YESNG IS aware of the Apple issues on Orbi BE systems. They are working with Apple on these issues.
IT HAS BEEN GOING ON OVER A YEAR NOW
