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Forum Discussion
Wifi Drops my printer within minutes
I have a new Orbi 770 mesh. 50 plus devices running on the network but my brother printer HL-L2370DW constantly drops offline. I have updated all firmware on printer and orbi devices. I have rebooted...
Is this the only device having this issue?
The Sonos was having issues with the new mesh until I added a booster to the system and hard wired it to the network. There are about 50 other devices all using the IoT network without any issues for about 4 weeks now. Just the brother printer is the only system that drops offline.
Is this static IP address a IP address reservation on the RBR?
I went into "advanced->static routes-> and made a reservation for the printer through the Orbi web access portal. but the "destination" keeps changing to 192.168.1.0 but i told the printer to use 192.168.0.2. Not sure why Orbi keeps changing it?
Is the printer wireless or ethernet connected?
Wireless to the -IoT network.
is the printer connected to the RBR or to an RBS?
When I can see it, it appears to be connect to RBS. But it drops so quickly it rarely shows up on the list of devices.
What Firmware version is currently loaded?
On the Orbi 770 mesh: V10.5.20.10_2.2.51 and it says 'no new firmware available' through the web access portal.
Brother HL-L2370DW series: firmware 1.82
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Xfinity Gateway modem, set to bridge mode. XB8-T
How many RBS are deployed?
TWO, 1 is upstairs about 25 feet from router, the other is in the detached garage about 40 feet away.
What is the size of your home? Sq Ft?
2000 ft + a detached garage.
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰
<30 ft . Good signal reported through orbi app near printer.
Does this happen with the RBS turned OFF?
Unplugged both satellites to test. The printer does not show up under Orbi web portal -> Advanced -> Admin -> attached devices. It's just NOT there at all. Then I'll refresh and it'll be there listed under 192.168.1.2. Then few minutes later it's not longer on the list of attached devices.
However, when I ping 192.168.1.2 in a web browser I can talk to the printer. Until it drops off line... which is typically 3 to 5 minutes after re-booting printer.
**Seems much more stable now that I have removed the satellites from the picture. But after 30 minutes It still dropped offline, and I was unable to ping the printer via a web browser at 192.168.1.2. Rebooting the printer fixes the issue.
Does this happen with both wireless and wired devices?
Just the printer drops wifi, but I have not tried to hardwire the printer.
What channel configurations are currently set on the router?
2.4 manually set to channel 1 (IoT set to 2.4 only)
5 and 6 GHz set to AUTO
Try disabling the following and see: Armor, Smart Parental Controls or Circle, IPv6, Traffic Meter.
All these were already disabled during my trouble shooting process.
Try connecting the printer to the IoT network SSID configuration.
The printer has always been connected to the IoT network. Which is set 2.4 GHz only.
Static Routes should not be used for the printer. Not needed or required. Remove this configuration.
Make sure the printer is set for DHCP/Dynamic IP address configuration.
Try connecting the printer to the main wireless network as well.
For that size of home, the RBR unit and just one RBS satellite is enough.
25 feet is too close between the RBR and this closer RBS. Try the RBS out at 30 feet or a bit more.
Try connecting the printer over ethernet as I believe the printer has a ethernet port.
Make contact with the printer Mfr as well since this is there product and seems to be the only device having issues.
Regarding Furrye38's response - excellent suggestions. In my long experience and especially in today's network environment, I have found static addresses to be nothing but problems and avoid at all possible costs using them - if feasible. However, the days of hard wired connections is dying in the personal network environment. Reserved DHCP addresses are another topic but I am using that less and less also. "I am from DHCP and I am here to help you" - lol.
Good possibility that you're using a cell phone to interface with your network (another thing I avoid at all costs preferring to use ethernet cable if possible). If so, have you disabled randomized addresses on your cell phone or wireless device? All the experts including FURRYe38 tell me Netgear has a problem dealing with randomized addresses and makes for dropped wireless connections. (Which when you think about it is completely counter to using static addresses.)
Static IP addresses work well, IF there configured correctly. I continually see posts regarding Static IP address configurations which most seem to refer to Reserved IP address configurations. This is incorrect and can lead to mis-understandings about Static IP address vs IP address RESERVATIONS. These are different in how they are used. I try to help everyone out by explaining the differences.
IP address RESERVATIONS are addresses that are setup and reserved ON the host router and with in the host routers default DHCP IP address pool range. STATIC IP addresses are not set on the host router. These are set ON client devices themselves, for those devices that have the support and ability for users to configure them, instead of letting the device get a dynamic IP address from the host router. These STATIC IP address configurations are set on the devices and the IP address needs to be OUTSIDE of the host routers default IP address pool range. NOT inside of it. Yes we know by default NG routers use the entire supported IP address range for it's default pool size. However the pool size can be adjusted smaller to accomodate having STATIC IP addresses outside of the range.
I currently use a range of .100 to .200 for the total amount of devices I have connected at one time. Any devices with a STATIC IP address can and does reside on either side of this pool range.
I currently have a few web cameras, Lan switches, printers and NAS that are all configured for STATIC IP address and are all working well out side of this pool range. Also use Static IP address for AP mode configurations on routers as well.
For items with in the pool range, I do have a couple of IP address RESERVATIONs set for my satellites.
For rest of the devices, I let them connect with a Dynamic IP address being given from with in the pool range by the router and let the lease time and DHCP service handle those.
I tend to keep devices that don't need much router management or user configurations, set for Static IP addresses. Things like Cameras, Printers, Switches, NAS, controllers and such. Also helps in knowing that the IP address won't change for when user access is needed.
Been using this networking configuration for years. Works well.
I went into "advanced->static routes-> and made a reservation for the printer through the Orbi web access portal. but the "destination" keeps changing to 192.168.1.0 but i told the printer to use 192.168.0.2.
You might be confusing "static route" with "static address". There is no need to create a static route for a reserved IP address - and if you don't know what you are doing you can really mess up your network routing. You reserve an IP address on the advanced->LAN Setup page.
FWIW, a static route is used to tell the router how to reach a network it otherwise doesn't know how to reach. That is, a different subnet.
