NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Xfinity tells me I am offline...
When I open the Xfinity app on my phone, it tells me my home internet is offline. But, it is not, everything - other apps on the phone and home computers are all online. Could this be an issue with...
Got the issue fixed. A nice, knowledgeable technician came out and after checking lines and my modem, everything looked good. But, for some reason, the Xfinity app on my phone kept looking for something it could not find and thought I was offline (which I definitely was not). Turns out I had to "activate" the modem so, even though everything else could see the internet, the app could not. After activating, everything seems to be working normally. Thought I did this with the automated install of the Orbi system since I was connected to the 'net. But, guess not. Everything good now. Thanks to all for their comments.
Something to contact the ISP about.
What Orbi model do you have?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/kb/en-orbi-knowledge-sharing/netgear-mobile-applications-and-androidapplewindows-devices-faq/2457046