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Jackson2's avatar
Jackson2
Aspirant
Aug 04, 2025
Solved

Xfinity tells me I am offline...

When I open the Xfinity app on my phone, it tells me my home internet is offline.  But, it is not, everything - other apps on the phone and home computers are all online.  Could this be an issue with...
orbi 970 series
  • Jackson2's avatar
    Jackson2
    Aug 12, 2025

    Got the issue fixed.  A nice, knowledgeable technician came out and after checking lines and my modem, everything looked good.  But, for some reason, the Xfinity app on my phone kept looking for something it could not find and thought I was offline (which I definitely was not).  Turns out I had to "activate" the modem so, even though everything else could see the internet, the app could not.  After activating, everything seems to be working normally.  Thought I did this with the automated install of the Orbi system since I was connected to the 'net.  But, guess not.  Everything good now.  Thanks to all for their comments.

Jackson2's avatar
Jackson2
Aspirant
Aug 12, 2025

Got the issue fixed.  A nice, knowledgeable technician came out and after checking lines and my modem, everything looked good.  But, for some reason, the Xfinity app on my phone kept looking for something it could not find and thought I was offline (which I definitely was not).  Turns out I had to "activate" the modem so, even though everything else could see the internet, the app could not.  After activating, everything seems to be working normally.  Thought I did this with the automated install of the Orbi system since I was connected to the 'net.  But, guess not.  Everything good now.  Thanks to all for their comments.