Access on web browser is denied

Question

michaelkenward&nbsp;If you want to help people with their router issues, which you are perfectly entitled to, it helps to not be a complete **bleep** to people asking for help. Instead of treating it as the users fault, how about you help?I have the same issue on my Nighthawk AX5400. Access on web browser is denied. Did hard restarts on both the modem and the router as Netgear suggests. Both of your links provide absolutely ZERO solutions/help. Hard to save settings if you can't get into the web app.
Hopefully someone at Netgear will see this and get you off this community forum so people can get actual help and not some salty **bleep** that doesn't want to help.
&nbsp;
Anyways, I'll go somewhere where I actually get help.

michaelkenward · Answer

SapperJedi&nbsp;wrote:
I have the same issue on my Nighthawk AX5400. Access on web browser is denied. Did hard restarts on both the modem and the router as Netgear suggests. Both of your links provide absolutely ZERO solutions/help. Hard to save settings if you can't get into the web app.

From the device you have tagged, your router is an RAX45S. AX5400 is not a Netgear model number. It is a wifi speed indicator. It makes about half with that label.
&nbsp;
Who knows of those links provided zero solutions for carloslijeron . They haven't come back.&nbsp; It is up to them to decide what is useful advice.
&nbsp;
It may be that those links to Netgear's own advice for this situation solved their problem. That it doesn't work for you may just mean that you have a different problem.
&nbsp;
Unfortunately, their message also seems to have been a victim of another problem with this Communality. carloslijeron was replying to another message. But that previous conversation has gone AWOL So we have no idea what they read and tried.
&nbsp;
What is your modem?
&nbsp;
What happens when you try to access the router through the GUI?

SapperJedi · Answer

My device is a Nighthawk AX6 AX5400 6-Stream WiFi Router.

&nbsp;

michaelkenward · Answer

SapperJedi&nbsp;wrote:
My device is a Nighthawk AX6 AX5400 6-Stream WiFi Router.
&nbsp;
&nbsp;

Not really. As I explained, AX5400 (and AX6) just tell us about the wifi technology. RAX50 and RAX54S are model numbers.
&nbsp;
What modem/ONT/gateway sits between your router and the Internet?
&nbsp;
Have you tried a different browser?
&nbsp;
Browsers are getting increasingly picky about security. They like to protect us from "insecure" sites, especially when they use http and not https.
&nbsp;
How did you try to access your router? Which address did you enter into the browser?

SapperJedi · Answer

I'm literally giving you the modem description off the back of the product.
&nbsp;
Used Chrome, Firefox, and Edge. All three gave the same response:

Arris modem to Nighthawk connected to PC with a LAN cable.&nbsp;
&nbsp;
192.168.1.1 was the address I used. I also used both login link provided by Netgear (www.routerlogin.net&nbsp;or&nbsp;www.routerlogin.com)
&nbsp;
Same access denied page.

michaelkenward · Answer

SapperJedi&nbsp;wrote:
I'm literally giving you the modem description off the back of the product.
&nbsp;

All we know is that you have an Arris modem. Arris is like Netgear, a brand, not a&nbsp; model number.
&nbsp;
Arris has made dozens of different modems over the years. Some of them are simple modems, but others are modem/routers.
&nbsp;
Modem/routers latter can cause problems if you add yet another router to the network.
&nbsp;
Troubleshooting is a process of ruling out problems one at a time. Networks are, as the label tells us, a collection of devices. And you can't just throw them together willy nilly.&nbsp; You can't even turn them on in any old order.
Be sure to restart your network in this sequence:

Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

&nbsp;
&nbsp;

Forum Discussion

Access on web browser is denied

9 Replies