NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Aladdin garage door does not work with Nighthawk MR60 mesh network
My Aladdin Connect garage door is not able to access the internet on my new Nighthawk MK63 AX1800 mesh wifi 6 router (Costco version). The router was just purchased Sept 2021 and has the latest firmware version (v1.0.6.116_2.0.54). The indicator LED on the garage door module is a solid green indicating that it has successfully connected to the MK63. However, the Aladdin Connect app on my phone shows that it randomly drops and then comes back online. The connection between the garage door and the Nighthawk is unstable, and I am unable to use the phone app to open and close my garage door. My previous router was a 5 year old Netgear 6700 which worked fine with my garage door.
Thank you for your question. Actually, the problem has gone away. Before I get into the details, I have a detached garage. I believe the router itself can connect to the garage door opener but the signal is weak. I installed a satellite closer to the garage to get a better signal but the signal remained weak. The distance is not very large -- maybe 60 feet -- from the satellite. However, I experienced this problem early in my installation. I finished the installing the satellites and I left everything alone. After a few hours, the Aladdin Connect app told me that the garage opener was back online. Now the signal is strong; earlier it was weak. I signed onto the router with my browser and checked the firmware update status of the router and 2 satellites; the satellites were now the same firmware number as the router. Earlier the satellites were a different release. I suspect that the satellites automatically updated their firmware, rebooted, and that solved my connectivity problem.
3 Replies
What modem/gateway are you connected to?
How far from the router is the garage door?
Have you noticed if the opener is connected to the satellite or the router?
Thank you for your question. Actually, the problem has gone away. Before I get into the details, I have a detached garage. I believe the router itself can connect to the garage door opener but the signal is weak. I installed a satellite closer to the garage to get a better signal but the signal remained weak. The distance is not very large -- maybe 60 feet -- from the satellite. However, I experienced this problem early in my installation. I finished the installing the satellites and I left everything alone. After a few hours, the Aladdin Connect app told me that the garage opener was back online. Now the signal is strong; earlier it was weak. I signed onto the router with my browser and checked the firmware update status of the router and 2 satellites; the satellites were now the same firmware number as the router. Earlier the satellites were a different release. I suspect that the satellites automatically updated their firmware, rebooted, and that solved my connectivity problem.
Glad its working for you!
