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Solved
Amber Light No Internet
Model: RAX42
EOM Provide : Xfinity
Purchased this modem 11 months ago. Had no issues and now it will no longer connect to the internet. I have tried the following.
- Power cycled the RAX42
- Power cycled the Netgear CM700 modem that connects to to Xfinity
- Tried different ethernet cables going from the CM700 to RAX42
Now I am directly connected to the CM700 and using the internet sans issues.
Did I miss anything in the diagnosis?
Thanks
Start off by looking at your terminology. The CM700 is a cable modem and the RAX42 is a Wi-Fi router.
Power cycling your local area network (LAN) is important, but it is equally important to do so in the proper sequence with ample time between devices.
Pull the power cord on your modem and disconnect the Ethernet cord.
Pull the power cord on your router and disconnect the Ethernet cord.
Plug in the cord to power up the modem and give it ample time (a few minutes) to boot and connect to your internet service provider (ISP). One of the last indicators to illuminate will be the one that shows internet connection.
Connect your Ethernet cord from the output of the modem to the WAN input on your RAX42.
Plug in the cord and push the on button to power up the router and give it ample time (a few minutes) to boot and connect to the internet. One of the last indicators to illuminate will be the one that shows internet connection.
Did the internet indicator on your router light up as white? If yes, check for internet access from devices connected to your router via Wi-Fi or Ethernet cable. If no, report back as there are other steps to take next.
13 Replies
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Does the top Internet LED turn AMBER when this first happened.
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-routerI have four good ethernet cables that work. So the cables are not the issue. I did a factory reset and I still cannot get on the internet. A lengthy power cycle and the computer is connected via a wire to the wifi modem. So not much more I can do at this point.
Start off by looking at your terminology. The CM700 is a cable modem and the RAX42 is a Wi-Fi router.
Power cycling your local area network (LAN) is important, but it is equally important to do so in the proper sequence with ample time between devices.
Pull the power cord on your modem and disconnect the Ethernet cord.
Pull the power cord on your router and disconnect the Ethernet cord.
Plug in the cord to power up the modem and give it ample time (a few minutes) to boot and connect to your internet service provider (ISP). One of the last indicators to illuminate will be the one that shows internet connection.
Connect your Ethernet cord from the output of the modem to the WAN input on your RAX42.
Plug in the cord and push the on button to power up the router and give it ample time (a few minutes) to boot and connect to the internet. One of the last indicators to illuminate will be the one that shows internet connection.
Did the internet indicator on your router light up as white? If yes, check for internet access from devices connected to your router via Wi-Fi or Ethernet cable. If no, report back as there are other steps to take next.
lindylex wrote:
Model: RAX42
EOM Provide : Xfinity
Purchased this modem 11 months ago.
The RAX42 isn't a modem.
That is your CM700.
RAX42 is my Wifi modem I am having issues with. Is that clearer?
lindylex wrote:
RAX42 is my Wifi modem I am having issues with. Is that clearer?
The RAX42 is not a modem. It is a router.
A router needs a modem to connect it to the Internet.
The CM700 is your modem. This is important. That is why you need to follow the advice that you received from Kitsap
Not much to say beyond repeating that advice in a different format.
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
The first thing to do is to check that your CM700 modem is working. Maybe that is what you are having issues with.
The fact that you have reset the router means that you now need to set up the RAX42 from scratch.
