NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Apple and Wi-Fi 6E
After upgrading the RAXE500 firmware to V1.2.13.100_2.0.54 and iOS to 17.2 for the iPhone 15 pro max and iPad Pro 6Gen 12"......
The connectivity issues remain đ
I deactivated the Smart Connect feature so my devices can join the Wi-Fi network at slower speeds. It is an annoying situation.
I bought the best router 6E Wi-Fi in the market and now I feel that I'm using a very old router 2.4ghz
Netgear should solve this ASAP!!!
7 Replies
What connectivity issues are you seeing? Please explain?
What issues are you seeing with Smart Connect enabled and disabled?
What channel configurations are currently set on the router?
Any Wifi Neighbors near by? If so, how many?
Does this only happen with Apple devices?
What other devices are connected to the router?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-messageHas a factory reset and setup from scratch been performed since last FW update?
When Smart Connect is enabled, the Wi-Fi connection on my Apple devices iPhone 15 Pro and iPad Pro 6Gen 12" having connection dropping. I supposed that something related to the Wi-Fi 6E band.
Disabling the Smart Connect, I'm able to segregate the 3 bands of Wi-Fi and I could select which network my device will connect. Even in this situation, the speed barely crosses 60MB. This only happens in the iPhones 15 Pro and iPad Pro 6Gen.
I have an Apple Macbook Pro 14 M2 Max (Wi-Fi 6E) and there is no issue. The speeds on the MacBook are faster than 650MB.Let me know if these infos helps in understanding.
Appreciate.Since Smart Connect doesn't include 6Ghz nor is 6Ghz with in the main WLAN or combined with 2.4 and 5Ghz network, You can leave SC enabled.
I'd try a lower channel on 5Ghz, say 40 or 48. Then try channel 149 to 161. Try different channels on 6Ghz. Say lower channels. I've always used 69 and has worked for me but I don't have a iPhone 15. 12 Pro Max and still at iOS16.5.
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-messageI've heard also thru the grape vine that there is known issues with the wifi on iOS17 and Apple and NG seem to be already aware of that. So you may need to wait for next iOS update in hopes to check this. Would be somewhat validated by your Mac Book Pro not having issues when your iPhone is.
