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Konoki5k's avatar
Feb 08, 2020

AX12 RAX120 Overheating Daily

Upgraded to the RAX120 and shelled out quite a bit of money for this and 2 nighthawk EAX 80's for overkill wifi coverage. But i have to restart the AX12 every day sometimes more then once. Ive never heard the fan kick on except on restart. The unit is super hot to the touch. Its sitting on the top of my desk hutch, good airflow no obstructions. Is there a way to manually turn this fan on so this thing stays cooler?

23 Replies


  • Konoki5k wrote:

    Upgraded to the RAX120 and shelled out quite a bit of money for this and 2 nighthawk EAX 80's for overkill wifi coverage. But i have to restart the AX12 every day sometimes more then once. Ive never heard the fan kick on except on restart. The unit is super hot to the touch. Its sitting on the top of my desk hutch, good airflow no obstructions. Is there a way to manually turn this fan on so this thing stays cooler?


    Why are you restarting it? What issue is causing you to require a restart? 

    I'm guessing (again guessing) its because you're getting an "internet not available" message? Again guessing as you didn't put why you're restarting. 

    My guess probably wouldn't be the router. They do get hot but not overheating hot. They have passive cooling and only kick on when they're under a high load for a long period. 

    My guess is probably the EAX80's you're using. I'm betting you set them up in mesh mode. They are mesh extenders but function poorly when they have more than 1 extender and are using the mesh setup. Reason why is they loop. What I mean is that if they're in the same area and can see the other extenders wifi, sometimes they connect to each other and loop. Then anything connecting to the extenders, end up without having internet avaible. the simple fix is to make one of the extenders have its own uniqure SSID. 

    if you're not running them in mesh mode, let me know and we'll look further. 

    Or if your reason for rebooting is different. 

    the not simple fix? Actually get a mesh setup designed to run full mesh like Orbi. 

     

    What firmware is on the router?

    Firmware on the extenders?

    Modem you're using?

    • Newfiedrool's avatar
      Newfiedrool
      Virtuoso

      Do the EAX80 as a pair really do that? 
      ive a pair of EX8000 and are as stable as can be. The only time they throw a fit is if the router has been turned off. Placement is key but they should not loop one they connect to the router and it's a stable Wi-fi.

       

      Info is a bit limited but if you have not done a reset on the router after upgrading I would do that with the pin hole method and remember not to use any saved profiles afterwards.

       

      • plemans's avatar
        plemans
        Guru

        Newfiedrool wrote:

        Do the EAX80 as a pair really do that? 
        ive a pair of EX8000 and are as stable as can be. The only time they throw a fit is if the router has been turned off. Placement is key but they should not loop one they connect to the router and it's a stable Wi-fi.

         

        Info is a bit limited but if you have not done a reset on the router after upgrading I would do that with the pin hole method and remember not to use any saved profiles afterwards.

         


        they don't inherently connect to each other. But if for some reason they get disconnected from the router and one connects to the other extender, it increases the latency/lowers the speed and then if the other extender has the same happen........it causes the looping. 

        The only time its recommended to use the mesh setup when you're running multiple extenders is if the extenders aren't in range of each other.  Which gets less common the better extenders get. 

        Otherwise its best to have one extender on its own ssid. 

    • Konoki5k's avatar
      Konoki5k
      Star

      Yes im restarting due to no internet and when i say hot i mean dang hot. Latest firmware as of sunday on all devices. Extenders are wired throughout the house. Router is in use all day as my wife works from home and my son streams and games all day. Have tried it for a few days with the extenders off and its still kicking her a few times a day.

      • Newfiedrool's avatar
        Newfiedrool
        Virtuoso

        Did you do a full reset after the last updated firmware. If not use the pin hole at the rear and don't use a saved profile as that can introduce issues from the saved config.

        my 120 is warm but not hot as in too hot to handle.

        have you raised a support issue yet?

  • I love the Extenders I had them in wireless connection mode about a month ago and they worked well. The Wife needed a better connection speed so i broke down and had the house wired. Now im using them as WAP's with built in switches. Love them, WIFI in the house is amazing.