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Forum Discussion
AX1800 RAX10 constantly dropping connection and no range with WIFI
I’ve had the router for just about a year and in December I started having issues with my WIFI connection. It constantly goes out, Ive contacted my ISP 3 times and each time said that the connection is functioning, had techs come out each time and it’s been a different person they’ve all said the same thing. I’ve done a cable test and it works fine. All light on the modem are on. It’ll connect for 5 minutes then drop the signal. Even standing 5 ft in front of on the router I cannot get anything. The App is inconsistent as well. Most of the time says my devices are connected but no connection on my laptop or phone. Won’t even load the device list most of the time
To troubleshoot:
-Updated the firmware from the Nighthawk App
-Rebooted router from App
-Modem power reset. Router power reset
-Unplugged it from the wall, waited 2 min or longer
-Unhooked internet connection line from modem
-did a factory reset.
Not sure what else to do
To troubleshoot:
-Updated the firmware from the Nighthawk App
-Rebooted router from App
-Modem power reset. Router power reset
-Unplugged it from the wall, waited 2 min or longer
-Unhooked internet connection line from modem
-did a factory reset.
Not sure what else to do
8 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Possible if a factory reset hasn't resolve this or changing of channels, unit maybe going bad... 🤔
- Firmware: v1.0.18.164
Using a NG modem model: CM1200-100NAS
ISP: Midco (already confirmed compatibility couple times)
I suppose I’m using Auto channel. Unsure of how to manually change the change between bands.
The unit is less than a year old, I’d be surprised if it’s already going bad. The basic router/modem from the cable company lasted 4 years without issue. Hard to believe this expensive unit would breakdown after a year.Try changing channels to 1 and 40:
https://kb.netgear.com/980/How-do-I-log-in-to-my-NETGEAR-home-router
https://kb.netgear.com/23783/How-do-I-change-the-wireless-channel-on-my-NETGEAR-router
Might try the router with Smart Connect enabled or disabled.
